IT Apprentice

Broadleaf Partnership Trust,; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational trust in Birmingham is seeking an IT Support Assistant to ensure the smooth functioning of IT systems for staff and students. The role involves equipment maintenance, user assistance, and promoting the welfare of children. Ideal candidates will have GCSE qualifications and a passion for IT.

Qualifications

• GCSE in English, Maths & ICT is required.
• Personal interest in computers & IT equipment is valued.

Responsibilities

• Check and maintain IT equipment in IT Suites.
• Provide technical help for staff and students during lessons.
• Assist with housekeeping tasks such as ensuring daily backups.

Skills

Knowledge of computers & IT Systems

IT (e.g., Computer Science, CompTIA, ECDL)

Education

GCSE Grade 4 or above in English, Maths & ICT or equivalent

Job description

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As part of the IT team responsible for ensuring that the IT systems function smoothly, securely, reliably, and efficiently to support staff and students across the curriculum and administrative networks throughout the trust.

Key Responsibilities

• Checking that all equipment is present and functional (mice, keyboards, etc.) in IT Suites
• Preparation and installation of new equipment as directed by IT Support Officers / IT Operations Manager / IT Operations Director
• Maintenance, repair, and cleaning of IT equipment and peripherals as required
• Checking and ensuring that Anti-Virus is installed on all workstations and servers
• Creation/deletion and updating of user IDs, passwords, and space allocations
• Updating of existing printer consumables database
• Maintain and keep IT stock rooms tidy and assist with disposal of disused equipment
• Assist the IT Team with necessary housekeeping tasks such as ensuring daily backups are completed and verified correctly
• Responsibility for promoting and safeguarding the welfare of children and young persons s/he is responsible for, or comes into contact with
• Supporting staff as requested with helping teachers prepare for the use of IT resources
• Provide technical help for staff and students during lessons
• Helping teachers with laptops, troubleshooting hardware and software problems, plus basic training where appropriate and within postholder’s capabilities
• Attend staff and specific meetings relevant to the post holder
• Observance of Equal Opportunities, Confidentiality, Health and Safety Policies, and Internet Code of Practice will be required
• Observance of complete confidentiality on all trust information is required, and any failure to do so may be regarded as gross misconduct in terms of the Trust’s Disciplinary Policy
• The duties of the post could change based on the needs of the trust, legislation, technology, or policy, and appropriate training will be given to enable the post holder to undertake new or varied work
• Where the post holder is uncertain regarding any user request, advice shall be sought from the IT Support Officer(s) or the IT Operations Manager
• This Job Description is current at January 2025 and is representative of the duties/responsibilities expected of the post
• These duties and responsibilities are neither static nor exhaustive and, at the discretion of the IT Director, are liable to variation to reflect any future changes required of this post

What will happen next

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there

If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take.

What you should have to apply

GCSE Grade 4 or above in English, Maths & ICT or equivalent. Personal interest in computers & IT equipment

Personal Qualities

• Ability to communicate effectively with a wide range of people
• Ability to develop own ideas & to find the best solution
• Ability to manage own time well
• Reliable, positive, enthusiastic
• Open to ideas
• Flexible approach to tasks
• Willingness to undertake relevant in-house training
• Willingness to take a full & active interest in the whole Trust
• Committed to safeguarding & promoting the welfare of children and young people

Skills

IT (e.g., Computer Science,
CompTIA, ECDL)
Knowledge of computers & IT Systems