IT Applications Support Engineer

FT Recruitment Group; Bletchley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology recruitment firm is seeking a candidate for a dual role in software and internal IT support. This position offers a diverse workload, including troubleshooting, user training, and first-line IT assistance. The candidate will also participate in a weekly on-call rotation to address critical IT issues. Ideal for someone looking to advance their career in a supportive environment.

Qualifications

• Experience in software troubleshooting and problem management.
• Knowledge of IT security practices.
• Ability to maintain documentation and share knowledge.

Responsibilities

• Provide software support and assist users with technical issues.
• Perform system configuration and administration.
• Participate in on-call rotation for after-hours support.

Skills

Problem solving and troubleshooting

User training

Technical and software assistance

First and second-line IT assistance

Job description

We are delighted to support a rapidly expanding client with numerous recent contract wins in the Aberdeen area. As a result of that success they are looking to add to their support team; a role and opportunity well suited to someone looking to further their career and knowledge. This position will be a dual role of software and internal IT support offering a diverse, challenging workload whilst working in a supportive and high-performing environment.

Duties will include:

Software Support

• Problem solving and troubleshooting
• Management of incidents
• User training
• Technical and software assistance
• Ongoing maintenance of Hardware and Software

IT/Desktop Support

• First and second-line IT assistance
• System configuration and administration
• Maintain documentation and knowledge sharing
• Maintenance and awareness of IT security
• Working closely with the DevOps team

This role will require the successful candidate to participate in a weekly on-call rotation to provide after-hours support and address critical IT issues as they arise, our client offers an enhanced rate for this.

Get in touch to find out more about this exciting and progressive role!