IT Application Support

BAE Systems.; Preston; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading defense and aerospace company in Preston is looking for an IT Application Support professional. This role involves supporting product updates and maintaining deployment systems. Candidates should have experience in IT administration and stakeholder communication. The position offers a competitive salary starting at £29,000, benefits including a pension scheme, and flexible working arrangements.

Benefits

Competitive pension scheme

Employee share plans

Flexible discounted health benefits

Private health plans

Shopping discounts

Qualifications

• Support multiple platforms including updates and hotfixes.
• Collaborate with global teams for development and management.
• Document Standard Operating Procedures for IT activities.

Responsibilities

• Engage in on-call and after hours maintenance activities.
• Identify and solve operational problems in various environments.
• Ensure timely response to monitoring alerts.

Skills

IT administration and application support exposure

Product and applications knowledge

Experience in communication with stakeholders

Use of Kanban Boards

Config Management Tools

ITIL foundation V3/V4

Awareness of ISO27001

Tools

ServiceNow

MSP

Visio

Power BI

Archer

Job description

Job Title: IT Application Support

Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: £29,000+ depending on experience

What you'll be doing:

• Support a regular cadence of updates and hotfixes for products across multiple platforms
• Collaborate with multi-site, global, off-shore, development, administrating and product management teams
• Maintain and use the various deployment systems
• Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality
• Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation
• Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution
• Create and document SOP's for all IT activities
• Participate in On-Call and after hours' maintenance activities
• Engage in and work through major incidents

Your skills and experiences:

Essential:

• IT administration and application support exposure
• Product and applications knowledge and skills
• Experience in communication with internal and external stakeholders

Desirable:

• Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow)
• Config Management Tools (MSP, Visio, Power BI, Archer)
• ITIL foundation V3/V4
• Awareness of ISO27001, Cyber Essentials / Cyber Essentials +

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

The HR Product & Application Support team:

Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 20th August 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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