IT Application Analyst

Michael Page (UK); West Drayton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency in West Drayton is seeking a candidate for an IT application support role. Your responsibilities will involve providing training, resolving application incidents, and improving system performance. The ideal applicant should have over 3 years of relevant experience and strong troubleshooting skills. This role offers 25 days of holiday, a flexible holiday scheme, and various other benefits.

Benefits

25 days holiday

Flexible holiday buy/sell scheme

Recognition and reward scheme

Internal and external learning and development

On site Café

Employee Assistance Programme

Cycle to Work & Tech Scheme

Enhanced Maternity & Partner leave

Qualifications

• 3+ years of experience in business/IT application analysis or customer service.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.

Responsibilities

• Provide training and support to end-users adopting new systems.
• Resolve IT application-related incidents in a timely manner.
• Identify opportunities to automate and improve system performance.

Skills

Troubleshooting

Communication

Attention to detail

Time management

Resource management

Job description

Offers opportunities for personal and professional growth. Apply and utilise your knowledge and skills of technology.

About Our Client

A global market leader and manufacturer of water delivery, control, and optimisation systems for modern built environment.

Job Description

• Provide training and support to end-users to facilitate the adoption of new systems and processes.
• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
• Identify opportunities to gain efficiency's, automate, and improve system performance.
• Ensure all incidents, requests and problems are managed consistently and resolved within the agreed SLAs.
• Conduct post-incident problem analysis and development to eliminate repeat problems.
• Ensure delivery meets quality and committed schedule requirements.
• Maintain and follow the allocated schedule of required system updates and time-critical jobs.
• Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
• Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.
• Support with contract management and systems migration.
• Support with project implementations.

The Successful Applicant

• Excellent troubleshooting and problem solving skills.
• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
• Strong attention to detail.
• Willingness to learn new technologies and maintain industry knowledge.
• Ability to multi-task competing responsibilities.
• Good time and resource management skills.
• Ideally 3+ years of relevant experience in business / IT application analysis, information services, customer service, or a similar field.

What's on Offer

• 25 days holiday
• Flexible holiday buy/sell scheme
• Recognition and reward scheme
• Internal and external learning and development
• On site Café (West Drayton site)
• Employee Assistance Programme
• Cycle to Work & Tech Scheme
• Enhanced Maternity & Partner leave