IT and Systems Manager : Hospitality and Retail Technology

TipTopJob; Greater London; On-site; GBP 75,000 - 85,000; Full time

Job summary

An established industry player is seeking an experienced IT & Systems Manager to spearhead digital transformation in luxury hospitality. This pivotal role involves overseeing technology infrastructure, leading systems integration, and driving innovation across prestigious private members clubs. The ideal candidate will possess a strong background in hospitality or retail IT, with hands-on experience in Microsoft Business Central 365. Join a dynamic team where your expertise will enhance operational efficiency and elevate the customer experience. If you are ready to make a significant impact in a growing organization, this opportunity is perfect for you.

Qualifications

• 4+ years of IT management experience in hospitality or retail.
• Expertise in Microsoft Business Central 365 implementation and optimization.

Responsibilities

• Oversee IT systems performance and security across multiple sites.
• Lead implementation and integration of Microsoft Business Central 365.

Skills

IT Management

Problem Solving

Multitasking

Interpersonal Skills

Education

Bachelor's Degree in IT or related field

Tools

Microsoft Business Central 365

Microsoft 365

Cloud-based Systems

Job description

IT & Systems Manager - Hospitality & Retail Technology

Location: London

Salary: A£75,000-A£85,000

Are you ready to lead digital transformation in the world of luxury hospitality? We are looking for an experienced IT & Systems Manager to take charge of our technology infrastructure and drive innovation across our growing network of prestigious private members clubs.

The Role:

As IT & Systems Manager, you will play a pivotal role in shaping and evolving our technology landscape. This is an excellent opportunity for someone with a strong background in hospitality or retail IT, especially if you have hands-on experience with Microsoft Business Central 365. You will lead systems integration, digital innovation, and ensure seamless IT operations across multiple sites.

Key Responsibilities:

1. Oversee the performance and security of all IT systems.
2. Microsoft Business Central 365: Lead implementation, customisation, and integration across key departments (finance, inventory, CRM).
3. Provide support and training to staff to maximise system efficiency and minimise downtime.
4. Identify tech solutions that improve business operations and enhance the customer experience.
5. Work closely with senior leadership to align IT initiatives with business objectives.
6. Manage relationships and negotiations to ensure top-quality service and cost-effectiveness.
7. Stay ahead of trends and recommend system upgrades.
8. Conduct regular system audits to ensure compliance with industry standards.
9. Assist with IT budgeting, resource planning, and policy development.

Experience:

1. Minimum 4 years of IT management experience, ideally within the hospitality or retail sector.
2. Expertise in Microsoft Business Central 365 (from implementation to optimisation).
3. Strong understanding of Microsoft 365 and cloud-based systems.
4. Excellent problem-solving and multitasking skills.
5. Strong interpersonal skills for effective collaboration with cross-functional teams.
6. Familiarity with hospitality tech platforms (membership, event, or accounting systems) is a plus.
7. Microsoft certifications are highly desirable.