IT and AV Support Specialist

Birkbeck University London; Greater London; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

31 days paid leave

Flexible working arrangements

Pension scheme

Job summary

Birkbeck College is seeking an IT/AV support specialist to deliver high-quality, responsive services to staff and students. You will handle front-line and second-line support, maintain classroom AV equipment, and aim for first-time fixes in a collaborative in-person environment.

The role is full-time, based on-site in London with a shift pattern from 8:00 to 20:30, Monday to Friday, and some additional time as needed. Prior higher education experience is advantageous.

Qualifications

• Solid and demonstrable understanding of MS Windows and Networking.
• Experience in higher education would be an advantage.
• Ability to deliver a first-time fix for users.

Responsibilities

• Provide front-line and second-line IT/AV support to staff and students.
• Work on a shift roster to cover 8:00–20:30, Monday to Friday, with some additional hours as required.
• Work onsite in a fully office-based environment.

Skills

Second-line support

Windows

Networking

Customer-focused

Team collaboration

Tools

AV equipment

Job description

An exciting opportunity to join a team providing a high-quality, responsive IT and AV support service to staff and students at Birkbeck.

An exciting opportunity to join a team providing a high-quality, responsive IT and AV support service to staff and students at Birkbeck.

Our IT support specialists deliver front-line support for the deployment, maintenance, and use of computers and classroom-based audio-visual equipment to provide a high-quality customer-focused experience in their use of all IS-supported services.

You will work in a team on a shift roster basis to provide services from 8 am to 8:30 pm, Monday to Friday, and at other times and on weekends as required. You must have a strong self-motivated approach with the ability to work at pace and with the competence to deliver a first-time fix for our users.

You should have significant previous experience of providing second-line support and working with specialist technical teams to provide solutions to our users, who are from a diverse range of cultural backgrounds and work in highly demanding environments.

We provide support and training on our systems and development over time for you to build on and update your skills. However, a solid and demonstrable understanding of MS Windows and Networking, gained in a corporate environment, is essential. The support of AV equipment in a classroom environment and experience of working in higher education would be an advantage.

This is a fully office-based role. We are looking for someone who enjoys working in a collaborative, in-person environment. The successful candidate will be expected to work onsite every working day. Please only apply if you are able to commit to this working arrangement.

Applicants who have previously applied for this role are not eligible to apply again.

Contract:

This role is full-time on an open-ended basis working 35 hours per week.

Interviews will be held on 21 October 2026.

Salary and benefits:

Grade 5 of the College's London Pay Scale which is £34,827 rising to £38,981 per annum.

Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.

The salary quoted is on the College's London Pay Scale which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.

We welcome applicants from all sections of the community. www.bbk.ac.uk/jobs. The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.