IT and AI Manager in Pontypridd

Artis Recruitment; Pontypridd; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A market-leading organisation in Pontypridd is seeking an experienced IT and AI Manager to lead digital transformation and manage a capable IT support team. You will oversee enterprise applications, drive automation, and ensure operational efficiency. The ideal candidate will have a strong IT management background, familiarity with AI technologies, and excellent stakeholder management skills. This hybrid role offers the opportunity to make a significant impact within a growing organisation.

Qualifications

• Strong experience in IT management or applications leadership roles.
• Familiarity with AI technologies and their practical application (e.g., RPA, NLP).
• Solid grasp of CRM systems (Microsoft CRM preferred).

Responsibilities

• Manage and mentor a small team of IT Technicians.
• Oversee the daily operation of the IT service desk.
• Work closely with senior stakeholders to align IT strategies with broader business goals.

Skills

IT management

Digital automation

AI technologies

Excellent communication

Stakeholder management

Microsoft 365

Education

Degree in IT or Computer Science

Tools

Microsoft CRM

BizTalk

Power Automate

UiPath

OpenAI tools

Job description

IT and AI Manager required by our market leading organisation based in Pontypridd on a hybrid basis. Our client need an experienced IT Professional with a passion for applications management and cutting-edge digital innovation. You will help shape and lead the next phase of digital transformation within a growing and ambitious organisation.

This is an exciting opportunity to make a real impact leading a small, capable IT support team, overseeing enterprise applications, and championing the use of AI and automation to improve business processes and performance.

Key Responsibilities Include

• Manage and mentor a small team of IT Technicians.
• Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction.
• Track and report on IT performance metrics and service levels.
• Work closely with senior stakeholders to align IT strategies with broader business goals.
• Lead the design, development, and ongoing support of enterprise applications.
• Ensure systems meet evolving business requirements and support operational efficiency.
• Develop and implement a roadmap for digital innovation and automation.
• Identify and lead initiatives to streamline workflows using AI, machine learning, and data-driven tools.
• Pilot emerging technologies and assess potential benefits for scalability and performance.

Required Background

• Strong experience in IT management or applications leadership roles.
• A background in digital automation, process improvement, or AI-based solutions.
• Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics).
• Excellent communication and stakeholder management skills.
• Solid grasp of CRM systems (Microsoft CRM preferred).
• Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk).
• Degree in IT, Computer Science or related discipline.

The Nice To Haves

• Exposure to platforms such as Power Automate, UiPath, or OpenAI tools.
• Understanding of IT service frameworks such as ITIL.
• Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous.

Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career.