IT Analyst Technician

NHS Scotland; Tan Office Green; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading national health service in Scotland is seeking a dedicated IT Service Desk member to provide first-level support and work within a dynamic team. This role requires skills in IT hardware/software, a proactive attitude, and the ability to prioritize tasks effectively. The ideal candidate should have a team-oriented approach and an understanding of current digital technologies. The position offers flexible working arrangements and a competitive benefits package.

Benefits

Generous NHS pension scheme

Annual leave progression

NHS discounts

Flexible working options

Qualifications

• Ability to understand a range of work procedures and practices associated with the role.
• Enthusiasm and ability to work within a team.
• Understanding of current digital platforms and technologies within the organization.

Responsibilities

• Provide first-level IT support to all NES staff.
• Install and repair hardware and software as needed.
• Suggest and implement improvements to local procedures.

Skills

Proactive work ethic

IT hardware and software skills

Team collaboration

Ability to prioritize workloads

Job description

Flexible Location: Based throughout Scotland, NES is a remote friendly employer supporting office and hybrid working. We’re happy to talk about how you want to work.

Post 1 - Aberdeen/Dundee

Post 2 - Edinburgh – Westport

Work Pattern: Permanent, Full Time, 37 hours per week

You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.

Who We Are

NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.

NES Technology Service (NTS)

NTS is responsible for delivering technological solutions to all NES internal and external customers. Digital Operations is the team within that directorate that delivers technological solutions to staff allowing them to work from within the offices or whilst on the move in an agile manner

The Opportunity

You will be working in an incredibly dynamic, modern environment and will quickly become one of NES Digital’s most valued members of staff

Do you have the ability to understand a range of work procedures and practices which require analysis and are associated with the role?

Do you have an understanding of the current digital platforms and technologies being used within the organisation?

Do you have enthusiasm and ability to work within a team?

Working within the Infrastructure & Operations – IT Service Desk

Does this sound like you?

What We Love To See

Infrastructure & Operations offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:

• Work proactively, suggesting and implementing changes to local procedures and processes to improve efficiencies
• Installs and repairs a range of hardware and software to meet the site needs and ensures the security of all this equipment
• Ability to understand a range of work procedures and practices which require analysis and are associated with the role
• Plans, organises and delivers prioritised first-level reactive and proactive IT support to all NES staff
• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
• Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines
  
  

Benefits Which Matter

As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:

• Life-work balance - with opportunities for flexible working and hybrid working
• Generous NHS pension scheme
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more
  
  

Diversity and Inclusion

Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.

We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.

It’s not essential to be in Service Desk role role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.

If you are considering applying and feel it would be helpful to discuss this initially, please contact David Lindsay, Service Desk Manager – [e-mail]

Next Steps

Our recruitment process is currently 100% remote and if successful you would initially work remotely, working from our offices as operationally required.

All applicants who are shortlisted for interview will be contacted by e-mail.

Online interviews will take place on 3rd and 4th September 2025.

For further information please refer to the Job Information Pack below.

Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be foundhere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don't hesitate to contact our recruitment partners, the East Region Recruitment Service, at: [e-mail]