IT Analyst – Technical Support

ProViso Staffing; Scarborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology staffing agency in Scarborough is seeking a Data Centre Management Analyst for a 1-year contract. You will manage operational service and support tasks, lead technology initiatives, and ensure high performance in data center operations. The ideal candidate will have 3-5 years of experience in data center management, strong vendor management skills, and a background in IT hardware and infrastructure. A college degree in a related field is preferred.

Qualifications

• 3 to 5 years of data center management experience.
• Extensive knowledge with vendor management and cost control.
• Ability to work independently and guide others.

Responsibilities

• Manage data center operations including maintenance and performance.
• Lead strategic technology initiatives for enterprise infrastructure.
• Ensure timely incident management and problem resolution.

Skills

Fiber /copper Infrastructure knowledge

DCIM

Fiber testing tools

Service Now

Hardware installation

Power/cooling data centre knowledge

Education

College degree in technology related major or Technical Certificate

Tools

Service Now

Microsoft products

Job description

Candidate profile details:

• Degree/Certifications Required: Data Centre technician certification or data centre knowledge/experience
• Years of experience: 3 to 5 years
• Reason for request/why opened: backfilling
• Interaction with Stakeholders: 40% to start and increase
• Project Scope: BAU work
• Team Size: 7, site is 3

Best Vs Average Candidate:

• Fiber /copper Infrastructure knowledge.
• DCIM
• Fiber testing tools
• Service now
• Hardware installation
• Power/ cooling data centre knowledge

Summary of day to day responsibilities:

• Data center management, maintenance, installs and decommissioning, performance, and incident management, as well as technical support activities.

Must have:

• Fiber /copper Infrastructure knowledge.
• DCIM
• Fiber testing tools
• Service now
• Hardware installation
• Power/ cooling data centre knowledge

Internal:

• IT Operations Analyst
• Building a World-Class, Diverse and Inclusive Technology Team at BANK
• We can’t afford to be boring. Neither can you. The scale and scope of what BANK does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. BANK’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at BANK, anyway.
• BANK Engineering Operations is home to a team of highly valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, system performance, capacity and availability, migration, emerging technology assessment, implementation, release management and deployment support – you name it.
• There’s room to grow in all of it.

About This Role:

• We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You’ll work under minimal supervision on data center management, maintenance, installs and decommissioning, performance, and incident management, as well as technical support activities.
• Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here’s some of what you may be asked to perform:
o Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio
o Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC performance.
o Manage remote sites as well as schedule/monitor work performed by third party vendors.
o Business Continuity Plan Management, assuring our BCP documentation is current and approved by management
o Attend meetings to capture business requirements for DC Capacity planning and workflow management. Maintaining corporate databases and ensuring compliance with internal and external audit regulations.
o Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
o Promptly schedule equipment installs and cabling request, engage partners. plan parallel work streams when possible.
o Partner closely with stakeholders to improve production environment stability.
o Leads the support of Data Center infrastructure
o Reviews, participates, and implements procedures.
o Research industry standards, best practices and new innovations in technology and makes recommendations.
o Provide quality service and solutions consistent with objectives and client requirements.
o Effectively handle incident management for outages.
o Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
o Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
o Proficient with fluke testers and fiber testers, and scanner
o Knowledge of interrelated power, space, and cooling as it relates to Data Centers
• Internal:
o Provide expertise to other functional areas (technology, trends, and processes).
o Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
o Deploy base infrastructure components for all environments.
o Follow change management procedures. ensure proper testing, sign-off, monitoring.
o Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.
o Use meaningful metrics to monitor environment’s performance.
o Participate in disaster recovery planning (Define, Review, Test).
o Traveling between sites is required occasionally
• What can you bring to BANK? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
o Extensive knowledge with vendor management, data center operations, documenting and writing processes. Working knowledge of network engineering, data center applications, client server computing, and production operations support.
o Strong financial management skills in budgeting, forecasting and cost control
o A deep understanding of the interdependent relationship between infrastructure and the applications/ services they enable as well as the critically of maintaining strong connections between the respective teams within IT
o Ability to see the “big picture” across such areas as the private and public cloud hosted infrastructure and services. In addition to physical DC security, telecommunications, enterprise storage.
o Functional understanding of project management principles and their application to infrastructure projects and teams
o Demonstrated ability to apply technology solutions to business problems and work with teams globally
o Ability to work independently in a senior/lead role on a diverse range of tasks and coach/educate others.
o Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
o Experience as a subject matter expert and consultant who can impart technical guidance and engage in highly complex troubleshooting/problem resolution.
o Working knowledge of Service Now and Microsoft products
o College degree in technology related major preferred or Undergraduate Degree or Technical Certificate.
o 5-10 years of data center management with extensive experience working with IT hardware, databases, and Ethernet cable infrastructure
o Proven ability to learn new technologies quickly to a high level of proficiency
o Service Now, Microsoft Office

Job Details

13440

Contract

1 year

Scarborough