IT Analyst

Billing Finance Limited; Northampton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Electric Vehicle salary sacrifice

Pension salary sacrifice

Private Medical

Income Protection

Employee Assistance Programme

Job summary

Billing Finance is seeking an IT Support professional to join our Technology & Transformation team at our Northampton site. You will provide frontline technical assistance, diagnose and resolve software, hardware and network issues, and collaborate with stakeholders to deliver efficient technology solutions.

You will contribute to automation initiatives, manage IT devices, and support key applications like Active Directory and Microsoft 365 while upholding GDPR and security standards.

Qualifications

• Experience providing 1st and 2nd line IT support.
• Ability to troubleshoot software, hardware and network issues.
• Familiar with GDPR and security policies.

Responsibilities

• Provide 1st and 2nd line IT support; resolve incidents within SLA.
• Troubleshoot and diagnose software, hardware, and network problems.
• Work with Senior IT Operations Manager on projects and initiatives.
• Manage, maintain and support technology devices.
• Identify gaps and develop efficiency-improving solutions.
• Administer Active Directory, M365 and telephone system.

Skills

Problem solving

Stakeholder liaison

Customer-oriented

Tools

Active Directory

Microsoft 365

Job description

• Are you a proactive and motivated individual who enjoys problem solving?
• Have you worked in an IT Support role within a cloud-based environment previously?
• Does the idea of joining a team where you’re entrusted to solve issues and liaise with stakeholders at all levels appeal?

The Role.

We want to hear from you if you’re looking for a role in which you can develop and progress; we’re in an exciting stage of our development as a company and now is a great time to join us.

You’ll be joining our Technology & Transformation team and will provide technical support and assistance to business users.

You’ll troubleshoot, diagnose, and resolve software, hardware, and network problems users encounter, as well as working closely with the business functions and Senior IT Operations Manager on initiatives and projects. You’ll drive the reduction of IT issues and play a pivotal part in the strategic drive for efficiency & automation, using new and upcoming technologies.

This will be a varied role, and you’ll get involved in many things, but here’s a taster of what you’ll get up to ...

• Working with stakeholders at all levels to understand business challenges and develop solutions to support their resolution.
• Providing 1st and 2nd line support; ensuring logged incidents & service requests are resolved within the defined SLA.
• Work closely with the Senior IT Operations Manager to progress strategic work and ensure the swift resolution of business problems.
• Manage, maintain, and support technology devices
• Identifying system gaps and/or opportunities to improve efficiency and developing solutions to realise business value.
• Administer key IT applications, such as Active Directory, M365 and our telephone system.
• Assist in the configuration, deployment, and management of end user devices.
• Influence the department’s policies and procedures.
• Identifying new technologies to support us to achieve our strategic objectives.
• Liaise with 3rd party suppliers to improve applications and establish IT operation best practices.
• Providing input to the continuous review of our processes and procedures, ways of working and tooling to enhance the department’s capability and offering into the wider business.
• Supporting the identification of key IT risks and appropriate mitigations to keep them within appetite.
• Adhering to our GDPR and security policies.

This role will be primarily based onsite, with some hybrid working and will require you to work on a Saturday (9am - 4pm) every three weeks on a rota basis.

Why Join Us?

We’re a values-driven business where your voice matters. You’ll join a team that believes in collaboration, continuous improvement, and doing the right thing—for our customers, and each other.

About Billing Finance.

Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”.

We help people with non-standard credit profiles access vehicle finance, and as a small, ambitious company, you’ll see the direct impact of your work across the full customer journey.

We offer meaningful benefits, flexibility, and a team that values getting things done.

Our values are:

• We are responsible – We are conscious of our impact on people and planet
• We care about you – We are kind and compassionate with our customers and with each other
• We work with you – We support financial wellbeing for our customers and the wider community

The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits:

• Discretionary bonus scheme
• Electric Vehicle salary sacrifice scheme
• Pension salary sacrifice scheme
• Private Medical
• Income Protection
• Employee Assistance Programme

The Recruitment Process and How We Will Use Your Data.

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

• Credit Reference Agencies – to complete a soft credit check to understand your financial history
• CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found here https://www.cifas.org.uk/fpn .

To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.

The successful candidate will be required to undergo a Basic DBS check to comply with our FCA compliance framework. A satisfactory Basic Disclosure showing no unspent convictions is a prerequisite for this position.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Privacy Policy.

Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.