IT Analyst

TransPennine Express; Liverpool City Region; On-site; GBP 30,000 - 45,000; Full time

Job summary

TransPennine Express is looking for an IT professional to manage their IT Service Desk. The successful candidate will play a key role in support management, project delivery, and continual service improvement while fostering a positive team environment. With a focus on growth and career development, this role offers excellent benefits, including competitive salary and free rail travel for employees.

Benefits

Generous annual leave entitlement

Free TransPennine Express rail travel for you and your dependants

Competitive salary paid on a 4 weekly basis

Option to join the Railway Pension Scheme

Free Employee Assistance Program

Qualifications

• 5+ years of experience providing technical support.
• Experience working to Cyber Security Principles.
• Ability to create and present reports to executive teams.

Responsibilities

• Manage the IT Service Desk and provide 1st/2nd line support.
• Create and maintain technical support documents.
• Ensure policy adherence and manage the IT Asset Management lifecycle.

Skills

Technical support

Stakeholder management

Cyber Security Principles

Process improvement

Tools

Windows Server Operating Systems

O365

Windows 10/11

Job description

We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.

We have a role in IT and the successful candidate will be involved with:

• The day to day management of the IT Service Desk
• Be Involved with 1 st / 2 nd line support within the IT Support delivery. Including IT Support, networks, infrastructure, hardware life cycle management and some project work
• Be part of the escalation route for support issues
• Be part of and become involved with the IT Continual Service Improvement plans
• Own the creation and maintenance of tech support documents and ensure all documents are reviewed and updated in a timely fashion
• Own the BAU Asset Management lifecycle
• Ensure that the team are adhering to all current policies including but not limited to TPE AUP, All policies that relate Cyber Security, Asset Management
• Work with any IT project teams and own the transition of projects in to BAU support ensuring all documentation and training is complete
• Work with the support team to identify gaps and requirements within the teams knowledge and tool set and feedback requirements in line with the budget review processes
• Work with business to deliver projects

About the Person

You will be an enthusiastic and dedicated team player who is passionate about delivering great support and driving a team towards success. You must have experience working with your team and the business and demonstrate experience in leading change in working practices, providing support and delivering project work.

Essential skills:

• 5+ years of experience providing technical support
• Experience with Windows Server Operating Systems
• Experience with 0365 and windows 10/11
• Delivering Projects on time and on Budget
• Creating and Maintaining Technical documents
• Working to and improvement of technical processes
• Experience working to Cyber Security Principles
• Great Stakeholder management
• Ability to work with the business and support team to identify challenges and touch points and find solutions
• Ability to create and present reports to all levels of the business up to and including Exec Team Member
• Experience of working with 3rd parties to resolve issues and deliver projects

Desirable

• Desktop support and investigation skills

If that sounds like the right fit for you, we'd love to hear from you, please click apply and complete an application form.

What can we offer you?

• Excellent career prospects.
• A personal development plan.
• Structured training and development
• Competitive salary paid on 4 weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependants*.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
• Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• Plus, high street and lifestyle discounts as well as a cycle to work scheme*.

*Terms and conditions apply.

Going places has never felt better!

At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.