IT Analyst

TN United Kingdom; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a prestigious educational institution as an IT Analyst, where you'll provide essential technical support and lead projects in a vibrant environment. This role offers the chance to work closely with a dynamic IT team, ensuring the smooth operation of IT services and technologies. You'll tackle a variety of challenges, from troubleshooting complex issues to managing user accounts and maintaining systems. If you're passionate about IT and eager to make a difference in an educational setting, this is the perfect opportunity for you.

Qualifications

• Experience in a similar IT Analyst role.
• Ability to troubleshoot and resolve complex IT issues.

Responsibilities

• Provide first-line support for IT and audio-visual technologies.
• Manage support calls and escalate issues as needed.
• Lead technical projects from identification to implementation.

Skills

Problem-solving skills

Technical project management

Network equipment configuration

Server maintenance

Communication skills

Job description

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I’m delighted to be recruiting for an IT Analyst on behalf of a prestigious and highly regarded educational institution in Cambridge.

The Role:

As an IT Analyst, you will provide technical support across various levels, offering first, second, and third-line support to the organisation.

Key Responsibilities:

1. Provide first-line support for IT and audio-visual technologies.
2. Manage support calls efficiently as part of the Service Desk, escalating issues when required.
3. Troubleshoot and resolve more complex issues as part of second and third-line support.
4. Assist with the installation and maintenance of servers, applications, and network equipment.
5. Lead technical projects, from identifying needs to full implementation.
6. Ensure security through regular updates, security scans, and managing backup operations.
7. Work closely with the IT Operations Manager on packaging and delivering applications.
8. Maintain the IT asset database and manage licensing compliance.
9. Manage user accounts and assist with Starter and Leaver processes.

Experience Required:

• Demonstrable experience working within a similar role.
• Strong problem-solving skills.
• Ability to configure and maintain network equipment and servers.
• Experience managing technical projects from start to finish.
• Proactive and able to work autonomously in a fast-paced environment.
• Excellent communication skills and a collaborative team player.

Please Note:

This role is based on-site 5 days a week in Cambridge.

Next Steps:

If you’re excited to take on a diverse IT role and be part of a forward-thinking IT team in a vibrant educational environment, apply now!