IT Airport Engineer - Newcastle Airport

ESP; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A global IT support company in Newcastle Airport is seeking an Airport Engineer to ensure continuity of service for passenger processing systems. Responsibilities include regular maintenance, incident response, and effective communication with teams. Suitable candidates should have a background in the Airline/Airport industry, strong technical skills, and excellent customer service abilities. This role offers a competitive salary of £23,809.50 per annum plus additional allowances.

Benefits

Perkbox discounts

Access to IT certifications

Qualifications

• 5 Years working history which can be referenced for airside clearance checks.
• Full UK driving licence and own vehicle.

Responsibilities

• Carry out routine and preventative maintenance on passenger processing equipment.
• Respond to customer incidents and service requests.
• Maintain communication with colleagues and senior staff.

Skills

Experience of Airline / Airport industry

Computer knowledge / understanding of operating systems

Good verbal and written communication skills

Excellent customer service skills

Self-motivated with a willingness to learn

Job description

Airport Engineer - Newcastle Airport

About the role: Working as an IT Airport Engineer you'll provide and maintain continuity of service for all components of the airport passenger processing system and resolve a range of technical issues which may occur.

Key Accountabilities

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to customer incidents and service requests assigned by the Global Service Desk / Line Manager. Troubleshoot and resolve within SLA. Airline host and connectivity issues.
• Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk as required. Updating call details in a timely manner.
• Escalate any issues relating to incident resolution in a timely manner to ensure that customer SLAs can still be met.
• Identify any spares required and advise the Global Service Desk / line manager accordingly to ensure that the customer incident can be updated.
• Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

What You Need

• Experience of Airline / Airport industry and knowledge of airport operations
• Computer knowledge / understanding of operating systems, Microsoft Desktop software (Windows 2010, 2016), practical working knowledge of Network Architecture and IT hardware connectivity.
• Self-motivated with a willingness to learn and adapt to any new change or situation. Able to work alone unsupervised.
• Good verbal and written communication skills, English.
• Excellent customer service skills.
• Full UK driving licence and own vehicle
• 5 Years working history which can be referenced for airside clearance checks.

Physical Requirements

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Work Details

• Schedule: 3 on 3 off shift pattern from 06:00-18:00
• Location: Airport-based Onsite Newcastle Airport

What we will offer

Salary: We offer £23,809.50 per annum + £160 shift allowance per month + £20 on-call rate

• Perkbox discounts
• ESP Learning: Access to IT certifications like CompTIA, CCNA, ITIL, and Microsoft — with a clear promotional path tied to your learning and development.

Who are we

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.

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