IT Airport Engineer - London Gatwick Airport

ESP; United Kingdom; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading IT services provider in London Gatwick Airport seeks an IT Airport Engineer to maintain and resolve technical issues related to the passenger processing system. The ideal candidate will have strong knowledge of Microsoft software and network protocols, along with excellent communication skills. The role offers a competitive salary of up to £23,809 plus benefits like 20 PTO days and training opportunities.

Benefits

20 PTO days

Pension

Life assurance

Exclusive discounts via Perkbox

Qualifications

• Good knowledge of Microsoft Desktop software is required.
• An understanding of network protocols, server hardware and configurations is needed.
• Self-motivated with a willingness to learn.

Responsibilities

• Carry out regular routine and preventative maintenance on airport passenger processing equipment.
• Respond to customer incidents and service requests and resolve issues within agreed SLAs.
• Troubleshoot and resolve airline host and connectivity issues.

Skills

Good knowledge and experience in Microsoft Desktop software

Understanding of network protocols

Good verbal and written communication skills

Self-motivated with a willingness to learn

Education

IT qualifications or CompTIA A+

Job description

A career in an IT aviation role

IT Airport Engineer - London Gatwick Airport

About the Job: Working as an Airport Engineer you'll provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur.

What will you do?

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs
• Troubleshoot and resolve all airline host and connectivity issues
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Resolve any issues escalated by the Airport Technicians in a timely manner to ensure that customer SLAs can still be met.
• Offer support and on-site training and coaching to the Airport SSK engineer to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular floor-walking and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

The Hours

The Hours:

• Rotational shift schedule, 4 on, 4 off from 6 AM – 6 PM and 6 PM – 6 AM

What will you bring to ESP?

• Good knowledge and experience in Microsoft Desktop software is a requirement.
• An understanding of network protocols, server hardware and configurations or other IT qualifications.
• CompTIA A+ Desirable
• Self-motivated with a willingness to learn and adapt to any new change or situation
• Good verbal and written communication skills

Physical Requirements:

• Ability to lift and move equipment (20-50 lbs).
• Comfortable standing, kneeling, and using mechanical tools for extended periods.

Why Choose ESP?

Competitive Salary & Benefits:

• Salary: Up to £23, 809 annual gross + Shift allowance £225 per month
• Comprehensive Benefits: 20 PTO days, pension, life assurance, and exclusive discounts via Perkbox.

Professional Development:

At ESP, we prioritize growth. Whether you want to become an expert in IT, expand your skills, or transition into another division, we offer unlimited access to training programs tailored to your career goals.

A Culture of Inclusion & Belonging:

We believe that diverse perspectives fuel innovation. At ESP, you’ll work in an inclusive environment where your uniqueness is celebrated, and everyone has the opportunity to thrive.

Who We Are:

ESP Global Services has been a trusted name in IT support since 1992. We provide tailored, customer-centric IT solutions across industries, with a particular focus on the aviation sector. Our 24/7 support, expert teams, and commitment to security, compliance, and excellence make us leaders in our field. Whether it’s managing IT hardware lifecycle services or supporting critical operations at airports worldwide, ESP is dedicated to exceeding customer expectations every time.

If you're ready to develop your career in IT, deliver exceptional service, and work with a passionate team, we’d love to hear from you.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an Equal Opportunity employer.

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