IT Airport Engineer

TN United Kingdom; United Kingdom; On-site; GBP 23,000; Full time

Job description

Airport Engineer - Glasgow Airport

About the Job:
Working as an Airport Engineer, you'll provide and maintain continuity of service for all components of the airport passenger processing system and resolve a range of technical issues which may occur.

What will you do?:

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to customer incidents and service requests assigned by the Global Service Desk / Line Manager. Troubleshoot and resolve within SLA. Airline host and connectivity issues.
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk as required. Updating call details in a timely manner.
• Escalate any issues relating to incident resolution in a timely manner to ensure that customer SLAs can still be met.
• Identify any spares required and advise the Global Service Desk / line manager accordingly to ensure that the customer incident can be updated.
• Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
• This role will be working 04:00-12:30 / 12:30-21:00.

What will you bring to ESP?

• Computer knowledge / understanding of operating systems, Microsoft Desktop software (Windows 2010, 2016), practical working knowledge of Network Architecture and IT hardware connectivity.
• Self-motivated with a willingness to learn and adapt to any new change or situation. Able to work alone unsupervised.
• Good verbal and written communication skills, English.
• Excellent customer service skills.
• IMAC experience.

Physical Requirements:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

If you are…
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What we will offer:
Salary: We offer £22,308.00 per annum +£160 per month. We offer on-call rate of £20, overtime pay, shift allowance & online training portal to upskill.

Personal & Professional Development:
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging:
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.