IT Advisor

Cardiff Metropolitan University; Cardiff; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25–30 days

LGPS pension

Family friendly policies

Library and digital services access

Sports and fitness facilities

Wellbeing support Health Assured

Job summary

Cardiff Metropolitan University is seeking an IT Advisor to deliver first and second line technical support to students and staff across the university. You will install and configure workstations to university standards, diagnose faults, and resolve IT hardware and software issues promptly.

You will also support university AV equipment and contribute to a friendly, collaborative IT team that values inclusive, customer-focused service across campus.

Qualifications

• HND / Degree in IT related subject or professional certifications with proven experience.
• Ability to communicate technical solutions effectively to individuals from a variety of backgrounds and professional levels.
• Experience of providing customer support.
• Ability to work effectively in a team.
• Knowledge of audio / video technologies.

Responsibilities

• Provide 1st and 2nd line technical support to students and staff.
• Install and configure workstations to Cardiff Metropolitan University standards.
• Diagnose and resolve IT hardware and software issues in a timely manner.
• Provide support for university audio/visual equipment and respond to issues as required.

Skills

Microsoft 365

Windows client PC

Mobile tech (iOS/Android)

Education

HND/Degree in IT

Professional IT certifications

Job description

IT Advisor

As our IT Advisor, you will provide 1st and 2nd line technical support to students and staff throughout the University. This includes installation and configuration of workstations to Cardiff Metropolitan University standards, timely fault diagnosis and resolution of IT hardware and software issues. You will also provide support for university audio / visual equipment, responding to issues as required.

What you'll bring

As a confident user of Microsoft Office 365 products, you'll demonstrate a proficient level of understanding of Windows client PC technologies, and of mobile technologies to include iOS and Android in order to provide customer advice and support.

• HND / Degree in IT related subject or professional certifications with proven experience.
• Ability to communicate technical solutions effectively to individuals from a variety of backgrounds and professional levels.
• Experience of providing customer support.
• Ability to work effectively in a team.
• Knowledge of audio / video technologies.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 25 days, rising to 30 days after 1 years' service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family friendly policies - take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Paul Kinsey on [e-mail].

Why Work Here?

We invite you to join our collaborative community! Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.