IT Adminstrator

JOB DESCRIPTION

Job Title: IT Administrator

Location: Central London

Assignment: Permanent Full Time (Office based, 3 days p/w)

Company Overview:

RGH Global is a recruitment and people engagement service. Our mission is to challenge the traditional recruitment industry and provide value to our clients.

We are working with a global IT Consultancy who partner with organisations to deliver innovative projects across various sectors.

We are seeking a highly proactive IT Administrator with excellent organisational and people skills. You will have a strong understanding of IT systems and previously supported a mid-sized company.

Key Responsibilities:

1. Desktop & Technical Support: Provide day-to-day support for end-users, including troubleshooting and resolving hardware/software issues for desktops, laptops, and mobile devices.
2. Networking & Server Infrastructure: Manage and maintain networking systems, including switches, routers, and firewalls, ensuring uptime and connectivity for all users. Administer and support server infrastructure, ensuring smooth operation and timely updates.
3. Anti-Virus & Security Management: Administer and monitor anti-virus solutions across the organization to protect the network from potential threats, performing regular security audits and updates.
4. Ticketing System Management: Utilize and manage the internal ticketing system to track and resolve IT-related issues, ensuring all service requests are addressed and completed in a timely manner.
5. Office 365 Administration: Manage user accounts, licenses, and access control within Office 365, ensuring the platform is functioning efficiently for the entire organization.
6. Active Directory Management: Administer Active Directory to ensure proper access and security for users, groups, and resources, including handling permissions, security policies, and group memberships.
7. Virtualization (VMware & Hyper-V): Maintain and manage virtual environments using VMware and Hyper-V to ensure a robust, scalable infrastructure.
8. Mobile Device Management (MDM): Oversee the management of mobile devices across the company, ensuring secure access to internal systems and data.
9. Documentation & Reporting: Create and maintain detailed documentation for IT systems, policies, and procedures. Provide regular reports to management on system performance, support trends, and improvements.
10. Collaboration & Communication: Work closely with internal teams, departments, and external vendors, delivering clear and effective communication regarding IT issues, solutions, and ongoing projects.

Required Qualifications:

1. Proven experience (3+ years) in IT administration or technical support, ideally within an IT consultancy or similar environment.
2. Strong experience in desktop support, networking, server infrastructure, and system administration.
3. Hands-on experience with VMware, Hyper-V, and virtualization technologies.
4. Proficient in Office 365 administration, including user account management, licenses, and troubleshooting.
5. Experience with Active Directory management and security policies.
6. Strong knowledge of anti-virus systems, security practices, and vulnerability management.
7. Experience with ticketing systems (e.g., ServiceNow, Jira, or similar platforms).
8. Familiarity with mobile device management (MDM) platforms and mobile security practices.
9. Strong troubleshooting, problem-solving, and organizational skills.
10. Excellent communication skills, with the ability to explain technical issues to non-technical users effectively.
11. Ability to work independently and as part of a team, managing multiple tasks and priorities in a fast-paced environment.

Preferred Qualifications:

1. Certifications in relevant technologies such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or equivalent.
2. Experience in an SAP environment or with SAP systems is highly desirable.
3. Familiarity with cloud-based platforms (e.g., Azure, AWS) is a plus.

If you are passionate about IT Infrastructure and supporting others, we encourage you to apply for this exciting opportunity at RGH-Global Limited. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds.