IT Administrator - 2nd Line Support

Geoquip Marine Group; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

Geoquip Marine, un leader mondial en ingénierie géotechnique offshore, recherche un IT Administrator dynamique à Bristol. Ce rôle clé implique la gestion de support technique, la résolution d'incidents et la mise en œuvre de recommandations sur la sécurité IT. Avec une opportunité de croissance professionnelle dans un secteur innovant, le candidat idéal apportera une expérience solide en soutien technique, tout en bénéficiant d'un environnement de travail agréable et de divers avantages.

Benefits

Private Healthcare with Eye Care & Dental

Income Protection

Life Assurance

5% Employer Pension Contribution

Gym Membership Scheme

Cycle to Work Scheme

Employee events

Qualifications

• Expérience en support de 2nd ligne dans une PME d'environ 500 employés.
• Compétences interpersonnelles et capacité à former les utilisateurs.
• Compréhension des environnements Windows, réseaux et virtualisation.

Responsibilities

• Fournir un support IT et gérer les incidents selon les SLA.
• Assister le manager IT dans la réalisation de projets complexes.
• Documenter des résolutions pour référence future.

Skills

Communication

Teamwork

IT Helpdesk Service Delivery

Documentation

Process Mapping

Tools

MS Intune

Active Directory

Windows operating systems

Azure

Office 365

Job description

Welcome to Geoquip Marine, we are global leaders in offshore geotechnical engineering, providing innovative and reliable solutions to the offshore energy, renewables, and infrastructure sectors. With a fleet of state-of-the-art vessels and advanced geotechnical technology, we specialise in seabed investigation, data analysis, and engineering expertise that enable safe and efficient offshore operations worldwide

Why Join Us?

Our growing IT Team is looking to hire an additional IT Administrator in our central Bristol office on Wine Street. The successful candidate will be responsible in providing front line support to staff on all company supported applications through the ticketing system, phone or email. You will also manage requests, and incidents, through to resolution, and being a trusted advisor for all staff.

As our IT Administrator, you will also be responsible for advising on policy and procedures concerning the security of the Company’s IT systems and users’ applications and users’ conduct on IT matters and use of applications. Continually aiming to improve the support and reporting processes of IT Service Delivery through trend analysis, root cause analysis, performance metrices and industry best practices.

What you’ll do:

• Provide IT Support and Service Delivery as part of the IT Department and Service Desk.
• Troubleshoot computer problems in line with predefined Company Service Level Agreements and Key Performance Indicators.
• Assist the IT Manager in delivering complex IT Projects.
• Advise staff on appropriate actions, processes, procedures and policies.
• Serve as liaison between staff and the IT management department to resolve issues.
• Work one-on-one with staff on application projects.
• Take ownership of user problems and be proactive when dealing with user issues
• Provide recommendations and advice on company application purchases.
• Provide recommendations on Company IT system security
• Assist in the development of IT related policies and procedures concerning IT applications use, security, and systems.
• Document resolutions for future reference.
• Perform hardware and software installations, including Cloud applications.
• Manage IT assets.
• Responsible for the quality of service to internal and external clients including interested parties including assisting in reporting and development of reporting capabilities.
• Any other duties deemed necessary, which are within the bounds of the incumbent’s competence and function

Who We’re Looking For:

• Excellent communication and teamworking skills
• Experienced with MS Intune/Autopilot/Active Directory highly desirable
• Proven 2nd line support in SMEs with around 500 employees. Any work experience in an operations type environment such as marine, logistics, warehousing etc, would be beneficial
• IT Helpdesk Service Delivery and Ticket Management
• A broad understanding of Enterprise Windows Domains, Server architecture, Virtualisation, SANs, NAS, Backups, Azure, Email, Networking and Office 365, Active Directory and Azure Entra ID Administration including Intune and Group Policy Management
• Advanced knowledge of company supported applications.
• Ability to learn and support new applications.
• Work with staff requires interpersonal skills and the ability to train/document our processes.
• Windows operating systems (Desktop and Server components)
• Documentation, Process Mapping and Training Guide writing.

What’s in It for You?

• Opportunity for career growth – Gain valuable experience in a growing sector with career development opportunities.
• Be part of an innovative and growing company making an impact in offshore geotechnical solutions
• In return a competitive salary is on offer along with the benefits below.

What can we offer?

• Private Healthcare with Eye Care & Dental, Income Protection, Life Assurance

• 5% Employer Pension Contribution
• Highly competitive salary
• Salary Sacrifice - Cycle to Work Scheme.
• Gym Membership Scheme
• Join our People and Culture team for fun employee events