IT Administrator

Digital Waffle; Guildford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company is seeking a First Line Support / Junior Application Support Analyst to join their IT team in Guildford. This role is perfect for those with foundational IT support experience who wish to advance in application and technical support while providing first-level assistance to internal queries. You'll gain invaluable hands-on experience with a variety of bespoke applications, hardware, and vendor coordination in a supportive environment.

Benefits

Salary sacrifice electric car scheme

Company pension

Private medical insurance

Group life cover

Annual salary reviews

Flu jabs

Social events and birthday leave

Charity engagement and referral programme

Qualifications

• Minimum 1 year of experience in an IT support role or 2 years' office-based experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide first-line technical support for hardware, software, and access issues.
• Support bespoke internal applications and escalate complex issues appropriately.
• Maintain clear and up-to-date documentation on IT procedures and solutions.

Skills

Communication

Adaptability

Proactive mindset

Problem solving

Education

Recognised IT qualification

Tools

Microsoft Office

Job description

Position: First Line Support / Junior Support Analyst
Location: Guildford
Salary: Up to £27,000 per year
Job Type: Full-time (Office-based)

The Role
Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We're currently recruiting for a First Line Support / Junior Application Support Analyst to join an in-house IT team based in Guildford.

This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You'll be the first point of contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination.

Benefits Include:

• Salary sacrifice electric car scheme
• Company pension
• Private medical insurance
• Group life cover
• Annual salary reviews
• Flu jabs
• Social events and birthday leave
• Charity engagement and referral programme

Key Responsibilities:

• Provide first-line technical support for hardware, software, and access issues.
• Support bespoke internal applications and escalate complex issues
• appropriately.
• Assist users in navigating and making effective use of internal systems.
• Set up and relocate hardware including computers, monitors, and peripherals.
• Liaise with external IT service providers and software vendors.
• Maintain clear and up-to-date documentation on IT procedures and solutions.

About You:

• Minimum 1 year of experience in an IT support role or 2 years' office-based experience with a recognised IT qualification.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications, particularly Outlook, Word, and
• Excel.
• A proactive and adaptable mindset, with a willingness to learn.
• Able to work effectively under pressure and manage multiple tasks.

Interested in hearing more about this role? Apply directly or email your CV

Apply online.

Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.

Helpdesk Technical Support Engineer - MSP Experience Required

Permanent

View job ➞

Omagh, County Tyrone

Permanent

View job ➞

Service Desk Team Lead

Permanent

View job ➞

Service Desk Team Lead

Permanent

View job ➞

1st Line Support Analyst

Guildford, Surrey

Permanent

View job ➞