IT Account Manager (IT Service Provider)

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a proactive IT Account Manager to drive business growth and foster lasting client relationships. This dynamic role involves managing the full sales cycle, from prospecting to closing deals, while collaborating with marketing and service teams to ensure seamless service delivery. With a focus on understanding client needs and providing tailored IT solutions, you'll thrive in a hybrid working environment that offers flexibility and a supportive culture. If you're self-motivated and results-driven, this opportunity could be your next big career move!

Benefits

25 days holiday + UK bank holidays

Extra day off for birthday

Life insurance

Income protection cover

Employee Assistance Programme (EAP)

Qualifications

• 5+ years in sales or account management in Managed Services.
• Strong interpersonal skills and consultative sales approach.

Responsibilities

• Identify and pursue new business opportunities with clients.
• Develop and maintain strong client relationships for retention.

Skills

Sales Management

Client Relationship Management

Consultative Selling

Problem Solving

Interpersonal Skills

Tools

Salesforce

Autotask

Kaseya

Ability

Job description

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Client:

Location:

West Midlands, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

64135b9eb2f3

Job Views:

4

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Are you a proactive and driven IT Account Manager looking for your next challenge? If you thrive in a dynamic environment and enjoy building lasting client relationships, we want to hear from you!

What You'll Be Doing:

1. Identifying and pursuing new business opportunities within our client base.
2. Developing and maintaining strong, long-term relationships to drive customer retention and revenue growth.
3. Understanding client needs and recommending IT solutions that align with their business objectives.
4. Managing the full sales cycle - from prospecting and presenting to negotiating and closing deals.
5. Collaborating with marketing and service teams to ensure seamless service delivery.
6. Staying ahead of industry trends and competitor offerings to maintain a competitive edge.
7. Tracking and reporting sales activities and pipeline progress with accuracy.

What We're Looking For:

1. Experience: At least 5 years in sales or account management within the Managed Services Industry.
2. Sales Approach: A consultative, relationship-driven approach with strong interpersonal skills.
3. Industry Knowledge: Solid understanding of contracts, recurring revenue models, and tailored IT solutions.
4. Independence & Problem-Solving: Ability to thrive in a smaller business environment, navigating challenges with resourcefulness.
5. Tech-Savvy: Experience with platforms like Salesforce, Autotask, Kaseya, Ability, and other quoting tools.
6. Mindset: Self-motivated, resilient, and results-driven.

What's In It for You?

1. Hybrid working - a mix of office, remote, and customer site visits.
2. 25 days holiday + UK bank holidays (+ an extra day for your birthday!).
3. Life insurance & income protection cover.
4. Employee Assistance Programme (EAP) for your well-being.

If this sounds like the opportunity you've been waiting for, send us your CV today - we'd love to chat!