IT Account Manager

Sharp Business Systems France; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in High Wycombe seeks a dedicated individual to proactively manage client relationships and recommend valuable products and services. The ideal candidate will have excellent communication and customer service skills, with a strong willingness to learn and enhance client experiences. Your role will involve maintaining regular contact with clients, preparing forecasts, and collaborating with partners to ensure successful service delivery.

Qualifications

• Willingness and enthusiasm to learn.
• Confidence when speaking to clients.
• Attention to detail is essential.

Responsibilities

• Maintain regular proactive contact with clients.
• Recommend products and services.
• Prepare accurate forecasts for local team.

Skills

Commercial awareness

Customer service skills

Troubleshooting skills

Verbal communication

Written communication

Job description

To proactively own and manage our client's relationship and experience, whilst penetrating our clients with products and services from our catalogue which they might find useful or valuable to better enable their businesses use of technology.

Objectives for Role

• Maintain regular proactive contact with clients and colleagues to build strong relationships and uncover opportunities.
• Recommend products and services to our clients that they might find useful/valuable to better enable their businesses use of technology.
• Utilise tools and systems to build quotations, manage opportunities and convert them into wins.
• Welcome new clients and colleagues to our service to educate them to the value it can add for them.
• Prepare accurate forecasts to enable the local team to deliver against requirements and the business to report and resource appropriately.
• Use regional experience and know-how to contribute to the development of a professional and successful sales team.
• Present information to your local team to share relevant market updates, together with updates as to progress and results.
• Engage with Partners/Vendors to keep abreast of changes in the industry and relevant qualifications.

Person Specification

• You will be commercially aware.
• Willingness and enthusiasm to learn.
• Confidence and competence when speaking to a range of clients.
• Great telephone manner and customer service skills.
• Basic computer proficiency and aptitude to learn new systems quickly.
• Attention to detail.
• You will be approachable and open to team members asking for your support and guidance.
• You will be able to rearrange your workload at short notice to meet the needs of the team and clients.
• You will have excellent troubleshooting skills.
• You will be able to approach a problem creatively.
• You will be an articulate verbal and written communicator. You will be able to explain challenges and solutions to both technical and non-technical audiences.

This job description is not a definitive list of the key deliverables or objectives for the role. They may be subject to change.