IT Account Manager

Andy File Associates Ltd; Chesterfield; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company in IT services is seeking an IT Account Manager in Chesterfield. The role focuses on developing client relationships and managing strategic accounts to drive business growth. Ideal candidates will have strong organizational and communication skills, alongside experience in a similar role. Benefits include flexible working options and a supportive team culture.

Benefits

Quarterly Company Social Events

Flexible working options

Support for personal and professional development

Employee recognition awards

Westfield Health

Qualifications

• Experience in strategic account management, preferably within an MSP.
• Excellent communication and presentation skills.
• Ability to manage a diverse workload calmly under pressure.

Responsibilities

• Cultivate strong relationships with key clients for understanding their business objectives.
• Develop and implement strategic account roadmaps for revenue growth.
• Collaborate with sales, marketing, and technical teams to align solutions.

Skills

Strategic account management

Communication

Organizational skills

Customer experience prioritization

Teamwork

Job description

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Salary GBP30000 - GBP35000 plus car allowance, monthly, quarterly and annual bonuses.

Overview: Are you an IT account manager with experience working for an MSP or have IT experience in a similar role? Do you have strong business operational knowledge, are super organised with excellent personable communication skills? Our client is going through an extended period of growth and are looking for people with your skills to join their team.

The primary focus of this role is to develop and expand both current managed support customers and new clients by collaborating closely with them to understand their business objectives. A close relationship, both in person and virtually, will be required with the wider Sales and Marketing team, Project Team, and the Service Desk to ensure the customers' requirements are clearly understood and delivered.

The role will require excellent organization, communication, and relationship-building skills.

Key Responsibilities:

1. Client Relationship Management:
   • Cultivate and maintain strong relationships with key clients to understand their business objectives and IT requirements through regular strategic review meetings.
   • Serve as the primary point of contact for strategic accounts.

1. Account Growth and Retention:
   • Develop and implement strategic account roadmaps to drive revenue growth and achieve sales targets.
   • Identify opportunities and demonstrate the customer journey using our client's Proven Partnership Process.
   • Identify upsell and cross-sell opportunities within existing accounts to optimise client value.
   • Proactively address client concerns and collaborate with internal teams to ensure customer satisfaction and retention.

1. Strategic Planning:
   • Collaborate with the sales, marketing, and technical teams to align solutions with client needs and industry trends.
   • Work with technical consultants to provide insights and recommendations on IT best practices, emerging technologies, and innovative solutions.

1. Contract Management:
   • Oversee the negotiation and renewal of contracts ensuring favourable terms for both the client and our client.
   • Produce and maintain accurate contractual paperwork for both new and existing contracts.
   • Maintain accurate records of contract details, service agreements, and client interactions using our company CRM.
   • Conduct new client onboardings for users, working with the Service Desk and Project Team to clearly set expectations from the start.

1. Collaboration and Communication:
   • Foster collaboration across internal departments to deliver exceptional customer service.
   • Communicate effectively with clients regarding service updates, new offerings, and industry insights.

Skills required:

• Experience in strategic account management, preferably within an MSP.
• Excellent communication and presentation skills.
• Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks.
• Customer experience should always be the priority.
• Exceptional teamwork skills.

Hours of work: Monday to Friday 9am - 5.30pm (occasional overtime may be required).

Bonus: Monthly individual bonuses and quarterly and annual team bonuses are very achievable.

Role: Hybrid, Mondays are office days, Tue-Fri optional WFH and/or working from client locations.

Benefits: Our client fosters a family-like culture. The Senior Leadership Team provides tools and support for personal and professional development. Benefits include Quarterly Company Social Events, targets to implement a 4-Day Working Week, and flexible working options.

Our culture and values are of utmost importance. We recognize employee achievements with awards like Employee of the Quarter and provide benefits such as Westfield Health.