IT Access Control Analyst — Service Desk & Security

Bdo Uk; England; On-site; GBP 28,000 - 40,000; Full time

Job summary

BDO UK is seeking an IT Service Desk Access Control Analyst to support secure access to information systems. You will administer user identities, permissions and access across multiple platforms, respond to requests and incidents, and maintain audit trails.

You will work within the SDAC team, apply least- privilege principles, escalate security concerns, and help improve access-control processes while delivering a responsive, customer-focused service during 8am–6pm with flexibility for other IT

Qualifications

• Experience delivering customer-focused IT support across calls, tickets or email.
• Experience with IT service management platforms (prefer ServiceNow).
• Experience in IT support, service desk, access administration or identity/access management.
• Knowledge of user account administration, access permissions and security groups.
• Understanding of least privilege, proper authorization and audit trails.
• Attention to detail with accuracy in access changes.
• Strong communication skills with stakeholders at all levels.
• Ability to prioritize workload and manage incidents per SLA.

Responsibilities

• Deliver a responsive service when processing, fulfilling and managing access control incidents and requests per procedures and SLAs.
• Validate access requests with customers and escalate security concerns as needed.
• Create/modify/disable user and privileged accounts and security groups across systems.
• Support Joiner/Mover/Leaver activities to manage lifecycle access.
• Monitor ticket queues and provide clear customer updates.
• Maintain complete audit trails and documentation for governance.
• Respond to access-related incidents and escalate complex issues.

Skills

Customer support

IT service management

Access control

Active Directory

PowerShell

Microsoft 365

ServiceNow

Security awareness

Education

ITIL Foundation (desirable)

Tools

ServiceNow

Active Directory

PowerShell

Microsoft Entra ID

Microsoft 365

Job description

BDO UK is seeking an IT Service Desk Access Control Analyst to support secure access to information systems. You will administer user identities, permissions and access across multiple platforms, respond to requests and incidents, and maintain audit trails.

You will work within the SDAC team, apply least- privilege principles, escalate security concerns, and help improve access-control processes while delivering a responsive, customer-focused service during 8am–6pm with flexibility for other IT