IT 3rd Line Engineer

The Compleat Food Group; Nottingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading food company in Nottingham is seeking a skilled 3rd Line IT Engineer to monitor and support IT infrastructure. This role involves prioritizing incidents, supporting projects, and troubleshooting complex issues. Ideal candidates will have strong technical expertise, particularly in Microsoft technologies, and excellent problem-solving skills. This position offers 33 days of annual leave and various employee benefits, fostering a culture of inclusivity and support.

Benefits

33 Days annual leave (With option to buy more)

2 Employee Volunteering Days per year

Online and High-street retailer discount scheme

Employee well-being and community support groups

24/7 Access to Grocery Aid

Physical Wellbeing Benefits

Holiday Discounts via Online Retail Discount

Qualifications

• In-depth experience in configuring and managing Microsoft Intune, preferably with Apple devices.
• Experience supporting Microsoft Windows Server platforms and Microsoft365.
• Broad understanding of cloud-based technologies including Microsoft Azure.

Responsibilities

• Receive escalated incidents from the Service Desk and prioritise workload.
• Support the wider IT team in Problem Management by performing root cause analysis.
• Provide time and expertise to support the delivery of projects.

Skills

Configuring and managing Microsoft Intune

Support of Microsoft Windows Server platforms

Microsoft365 support

Network infrastructures

Microsoft HyperV virtualisation

SQL Server

VPNs

WANs

Microsoft Azure

Problem solving skills

Education

A Level qualifications or equivalent

Microsoft certification

Tools

Microsoft Intune

Microsoft Windows Server

Microsoft HyperV

Job description

Overview

Join Our IT Team at The Compleat Food Group! We have a fantastic opportunity for a 3rd Line IT Engineer to join our busy and brilliant IT team. At The Compleat Food Group, we’re committed to delivering excellence through technology. We’re looking for someone who can take the lead in proactively monitoring and supporting our IT infrastructure, ensuring it consistently performs at the highest level in line with our Service Level Agreements. You’ll also be the trusted escalation point for our 1st and 2nd line teams, driving solutions and keeping our systems running smoothly.

Responsibilities

• Receive escalated incidents from the Service Desk and prioritise workload to ensure all incidents are resolved within SLA
• Work within a team of 3rd Line IT Engineers to ensure Group wide incident resolution SLAs are met
• Support the wider IT team in Problem Management by performing root cause analysis tasks as directed by the Head of IT Operations
• Work with third parties to resolve core infrastructure issues resulting in system inefficiencies or service interruptions
• Provide time and expertise to support the delivery of projects on budget, on time and to the right quality
• Communicate updates and pertinent information to the Customer group as required
• Form part of the Out of Hours team taking turns on a rota based process to act as an escalation point for out of hours calls
• Be an active participant in Service Improvement by proactively offering suggestions to improve the Customer Experience
• Travelling between sites with occasional overnight stays is required to fulfil duties described within this document
• Attend such necessary training sessions (internal and external) as requested in order to be sufficiently equipped to perform tasks
• Adherence to all company policies

Skills and Experience

• In-depth experience in configuring and managing Microsoft Intune is essential, preferably with Apple devices
• In-depth understanding and experience supporting Microsoft Windows Server platforms, Microsoft365 and network infrastructures
• Detailed working knowledge of Microsoft HyperV virtualisation, SQL Server, VPNs, WANs and cloud-based technologies including Microsoft Azure
• Broad experience of acting as a Point of Contact for all service related questions
• Demonstrate opening questioning, faulting finding, critical thinking and problem solving skills
• Experience of working as part of a geographically diverse IT function
• Able to prioritise and manage multiple workstreams including incident resolution and project work
• Excellent verbal and written communication skills

Qualifications

• A Level qualifications or equivalent are essential
• Microsoft certification or equivalent is desirable
• Full UK driving licence is essential

Benefits

• 33 Days annual leave (With option to buy more)
• 2 Employee Volunteering Days per year
• Online and High-street retailer discount scheme
• Employee well-being and community support groups
• Informal and Formal training opportunities with personalised online LMS platform
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
• Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts
• Online Wellbeing benefits
• Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools
• Holiday Discounts via Online Retail Discount

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies: We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.