IT 1st Line Support in Tamworth)

Cast UK Limited; Tamworth; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading consultancy in recruitment is seeking a proactive 1st Line IT Support Technician to join their collaborative team in Tamworth. This role involves providing essential IT support across multiple sites, ensuring users receive the assistance they need. With opportunities for professional growth and access to learning resources, this position is ideal for someone looking to advance their career in IT support.

Benefits

Access to a modern learning and development platform

Opportunities for career growth and internal promotion

On-the-job training and role-specific certifications

Supportive team culture

Qualifications

• Minimum 3 years' experience in a 1st line support role.
• Experience with Android/iOS devices and business telephony systems.
• Working knowledge of IT networks (DNS, DHCP, VPN).

Responsibilities

• Act as the first point of contact for IT support via multiple channels.
• Log and manage incidents and service requests through a Service Desk tool.
• Provide 1st line support for hardware and software issues.

Skills

Troubleshooting

Microsoft technologies

Communication

Organisational skills

Education

ITIL Foundation certification

Job description

IT 1st Line Support, Tamworth, £27,000 - £30,000 per annum

Are you a proactive and customer-focused IT professional ready to be the face of support in a dynamic environment? We're looking for a 1st Line IT Support Technician to join a friendly and collaborative IT team, where your skills will help keep critical systems running and users supported across multiple sites.

What You'll Be Doing

1. Act as the first point of contact for IT support via phone, email, and in person
2. Log and manage incidents and service requests through a Service Desk tool
3. Provide 1st line support for hardware, software, email, and network-related issues
4. Set up and maintain IT equipment such as mobile devices, printers, and desktop systems
5. Assist with user account management, onboarding/offboarding, and access control
6. Troubleshoot and escalate issues where necessary to internal or 3rd-party teams
7. Help maintain IT documentation and internal knowledge base
8. Support IT colleagues with network hardware, software deployments, and system maintenance
9. Occasionally travel to other supported UK sites to provide in-person support

What We're Looking For

• Minimum 3 years' experience in a 1st line support role in a corporate setting
• Strong troubleshooting and diagnostic skills
• Familiarity with Microsoft technologies (Office 365, AD, Exchange, SharePoint)
• Experience supporting Android/iOS devices and business telephony systems
• Working knowledge of IT networks (DNS, DHCP, VPN, etc.)
• ITIL Foundation certification (or willingness to obtain)
• Excellent communication and organisational skills
• Full UK driving licence (occasional travel required)

What You'll Gain

• Access to a modern learning and development platform
• Opportunities for career growth and internal promotion
• On-the-job training and role-specific certifications
• A supportive team culture grounded in shared values and open communication

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com.