ISTANBUL - Viking Host

Viking Cruises; Dover; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the cruise industry seeks a Viking Hotel Host to ensure guest satisfaction and manage arrangements during their stay. The successful candidate will coordinate excursions, provide destination information, and maintain high service standards. Ideal for candidates with a background in hotel or tourism, this role offers an opportunity to engage with guests and enhance their experience.

Qualifications

• Minimum 2 years of relevant experience required.
• Excellent English; other languages are assets.
• Positive, neat, stress-resistant, flexible, and service-oriented.

Responsibilities

• Ensure guest satisfaction during pre- and post-extensions.
• Coordinate excursions and provide destination information.
• Handle guest complaints effectively.

Skills

Organizational skills

Communication skills

Customer service

Education

Graduated in hotel/tourism industry

Tools

Office

MXP

Job description

Viking is a strong and dynamic company with a growing fleet of more than 80 river ships and seven ocean vessels, cruising over 100 itineraries worldwide. Our guests experience comfort and elegance aboard our award-winning fleet, including two expedition ships designed to explore remote destinations. We are expanding our operations to the U.S. with a new Mississippi River ship.

PURPOSE OF THE POSITION

The successful candidate will ensure guest satisfaction during pre- and post-extensions, manage arrangements and services, coordinate excursions, provide destination information, and organize programs according to Viking Cruises Standards. Participation in official training prior to starting is required.

YOUR RESPONSIBILITIES

General

• Demonstrate leadership and take ownership of the guest group.
• Maintain orderliness, cleanliness, and provide informational materials about the city at the Viking hospitality desk.
• Build good relationships with hotel contacts.
• Suggest restaurants, make reservations, and provide city information and maps.
• Handle guest complaints effectively.
• Exchange information with other departments and vendors.
• Explain vessel inclusion to pre-tour guests and coordinate administrative tasks such as welcome packs and inventory monitoring.

Arrival at hotel

• Coordinate guest arrivals with airport representatives and the Program Director.
• Assist with check-in, baggage, and guest orientation.

Shore Excursions

• Present and sell optional excursions, coordinate bookings, and liaise with local suppliers.
• Brief guides, assist with private excursions, and handle audio equipment as needed.

Departure

• Coordinate departure arrangements, inform guests about procedures, and provide final farewells.

Duties

• Maintain confidentiality of company information and adhere to company policies.

YOUR PROFILE

• Graduated in hotel/tourism industry.
• Minimum 2 years of relevant experience.
• Excellent English, other languages are assets.
• Proficient with Office and MXP; good organizational and communication skills.
• Positive, neat, stress-resistant, flexible, and service-oriented.

Guidelines and Regulations

• Implement SOP policies, maintain appropriate appearance, and comply with grooming standards.

The company reserves the right to modify this job description as needed during employment.

Position: Viking Hotel Host

Supervisor: Destination Manager / DMC Company

Gives instructions to: Local Tour Guides, Drivers, and Service Staff

Receives instructions from: Destination Manager, Extension Manager

APPLICATION AND JOB RELEVANT INFORMATION

Our roles require professional appearance standards, including no visible tattoos. Passing medical exams and optional personal video introductions may be part of the recruitment process. For more details, refer to our Recruitment Guidelines.

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