Issue Management Specialist

Futura Design; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Part time

Job summary

An automotive design firm is seeking an Issue Management Specialist to oversee the identification and resolution of integration issues. This contract role until March 2026 requires strong governance and the ability to drive actions based on KPIs. Ideal candidates will have a strong knowledge of issue management and excellent communication skills.

Qualifications

• Strong knowledge of Issue and Defect Management Processes and Tools.
• Proficiency in Root Cause Analysis Techniques and Problem-Solving Methodologies.
• Excellent communication skills with the ability to lead discussions.

Responsibilities

• Oversee the identification, tracking, and resolution of integration issues.
• Ensure adherence to established processes and effective utilisation of tools.
• Drive actions based on KPIs around Defect Management.

Skills

Issue and Defect Management Processes

Root Cause Analysis Techniques

Communication Skills

Agile Delivery Models

Waterfall Delivery Models

Education

Degree level education or equivalent experience

Job description

Overview

Our OEM Client based in Gaydon, is searching for an Issue Management Specialist to join their team, Inside IR35. This is a contract position until 31st March 2026.

Umbrella Pay Rate: £33.64 per hour.

Responsibilities

• Oversee the identification, tracking, and resolution of integration issues across complex systems. This role is not hands-on in nature, but requires strong governance and coordination.
• Ensure consistent adherence to established processes, effective utilisation of Issue Management Tools, and clear and transparent reporting to Senior Stakeholders.
• Drive actions based on clear KPIs around Defect Management with Stakeholders across the company.
• Develop metrics, dashboards, and professional presentations to communicate status and progress.

Skills Required

• Strong knowledge of Issue and Defect Management Processes and Tools.
• Proficiency in Root Cause Analysis Techniques and Problem-Solving Methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
• Solid understanding of software integration principles and dependencies.
• Excellent communication skills with the ability to lead discussions on complex or sensitive matters.
• High attention to detail and process discipline.
• Ability to identify areas of weakness and where help is needed.
• Experience working within Structured Project Governance Frameworks (e.g., PMO, Programme Teams).
• Familiarity with Agile and Waterfall delivery models.
• Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
• Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.

Education

• Educated to degree level, or equivalent relevant experience