ISM Technician

Axiom Technologies; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

Axiom Technologies recherche un professionnel capable de coordonner le support technique dans un environnement de service d'infrastructure. Le candidat idéal devra avoir une expérience dans un environnement financier, avec de solides compétences en dépannage et une connaissance des meilleures pratiques ITIL.

Qualifications

• Expérience dans un environnement de table de négociation.
• Compétences éprouvées en support de clients dans des environnements réglementés.
• Connaissance des pratiques ITIL et des processus de cycle de vie matériel d'entreprise.

Responsibilities

• Gérer l'inventaire matériel et l'approvisionnement via des systèmes internes.
• Surveiller et résoudre les tickets dans les files de service.
• Participer à l'amélioration continue et à l'adhésion SLAs/OLAs.

Skills

Troubleshooting

Collaboration

Customer Service

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job alert service

Infrastructure Service Management – Overview

Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices, voice equipment, mobile phones, and peripherals, in line with PPM policies. ISM acts as the primary contact for corporate services during move projects and is the escalation point for IMAC-related activities across the region.

The ISM team is responsible for the full hardware lifecycle—receiving, configuring, installing, moving, repairing, and decommissioning desktop assets—as well as maintaining accurate inventory and ensuring adherence to operational procedures. The team also supports event setups, business moves, hardware decommissioning, and post-power-down checks, while ensuring compliance with cost and policy guidelines.

Key Responsibilities:

• Manage hardware inventory and procurement through internal systems
• Monitor and resolve tickets in service queues
• Maintain IT and comms rooms
• Support business changes, employee onboarding/offboarding, and WFH hardware needs
• Handle escalations, set up training rooms, and participate in special events
• Perform basic troubleshooting, upgrades, imaging, and peripheral setup
• Collaborate across teams to deliver a customer-focused, high-quality service
• Participate in continuous service improvement and SLA/OLA adherence
• Work outside normal business hours and weekends as needed

Experience Required:

• Proven experience supporting a trade floor environment
• Prior work with financial services clients and understanding of high-pressure, regulated environments
• Strong troubleshooting skills with desktops, laptops, and peripherals
• Familiarity with ITIL practices and enterprise hardware lifecycle processes

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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Created on 17/07/2025 by TN United Kingdom