ISM/ IT Support Technician- London, England (Full-Time)

Axiom Technologies; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global IT services company in London seeks an IT Support Technician to manage hardware, provide IT support, and ensure service delivery. Candidates should have 4-6 years of experience, preferably in the financial sector, and possess strong troubleshooting and communication skills. This full-time role requires an understanding of Windows OS and experience with IT certifications. Join us to support medium to large-scale enterprises.

Qualifications

• 4-6 years of relevant experience.
• Experience in the financial domain is preferred.
• Strong organizational skills and ability to work independently.

Responsibilities

• Deliver BAU Technology and Voice tasks successfully.
• Support IT relocation projects and manage hardware inventory.
• Maintain IT rooms and handle escalations in client expectations.
• Install, configure, and troubleshoot desktops and peripherals.

Skills

IT troubleshooting

Customer service

Communication

Hardware management

Windows OS

Scripting skills

Education

MCSA, A+, Network+, CCENT, CCT certifications

Job description

Social network you want to login/join with:

ISM/ IT Support Technician - London, England (Full-Time)

Client:

Axiom Technologies

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

473549f83630

Job Views:

30

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. For more information about our services, please visit our website.

Roles and Responsibilities:

• Deliver BAU Technology and Voice tasks successfully.
• Support IT relocation projects, including full audits and preliminary works.
• Manage hardware inventory, monitor stock levels, and process hardware requests.
• Monitor ticket queues and manage requests to resolution.
• Maintain IT rooms and support hardware decommissioning events.
• Assist with business moves and changes during planning stages.
• Handle escalations and manage client expectations.
• Setup and support training rooms and office events.
• Assist with hardware requests for remote work.
• Adhere to policies on overtime and expenses, ensuring cost control.
• Complete activities within SLAs/OLAs, demonstrating high customer care standards.
• Collaborate across service lines for coordinated support.
• Participate in continuous service improvement initiatives.
• Perform troubleshooting, upgrades, and hardware replacements.
• Deploy and recover equipment for new and departing employees.
• Evaluate user requests and recommend technological solutions.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Work outside business hours and participate in weekend work as needed.
• Image and re-image computers, configure IP phones and mobile devices.
• Work independently and in teams, demonstrating strong communication and organizational skills.
• Maintain knowledge of Windows OS, applications, and hardware.
• Interact with support groups across multiple platforms.
• Use help desk management systems effectively.
• Understand Microsoft, Networks, Security, WAN, LAN platforms.
• Certifications like MCSA, A+, Network+, CCENT, CCT are a plus.
• Scripting skills (PowerShell, Perl, CMD) are advantageous.
• Experience in the financial industry and ITIL methodologies is preferred.

Experience in a similar role:

• 4-6 years of relevant experience.
• Experience in the financial domain.

What next?

If you're seeking a new challenge and wish to apply, please send your resume to @.