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A leading global technology company is seeking a Service Delivery Manager to ensure outstanding service delivery, consult with clients, and lead a high-performing team. This role requires strong leadership, communication, and analytical skills, as well as experience in service management frameworks. The successful candidate will develop innovative solutions and drive continuous improvement in service delivery.
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Job Description:
DXC’s Insurance Software and BPS business provides a range of software and services to the global insurance market, including life, wealth, health, commercial and speciality, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.
DXC’s insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries worldwide.
Service Delivery Manager – Drive Excellence in Service Delivery!
Are you a dynamic leader with a passion for client satisfaction? Join our team as a Service Delivery Manager, where you will play a pivotal role in ensuring outstanding service delivery. You’ll consult with clients on DXC products and services, develop innovative solutions, and implement best practices in service management.
Your expertise will help assess client needs, optimize account service team performance, and drive continuous improvement. With a strong focus on leadership, you will build and develop high-performing teams to exceed client expectations.
Role Purpose:
Leads staffing, budgeting, and operations for client service teams, ensuring effective service delivery across Client Services, Service Operations, Service Desk, and Production.
Principal Accountabilities:
Key Responsibilities:
Skills and Qualifications:
Minimum Education, Experience & Specialized Knowledge Required:
Organization Reporting and Scope:
Additional Requirements:
Objectives:
What We Offer You:
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues atDXC.com .