Isaac's Food and Beverage Assistant

The Grand Hotel Birmingham; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hotel in Birmingham as a Food & Beverage Assistant, where you will provide exceptional service in a vibrant dining environment. Your role will focus on creating memorable guest experiences while working alongside a dedicated team in a historic setting.

Benefits

Competitive colleague and family rates for hotel overnight stays.

50% employee discounts on food and beverages.

Access to an exclusive benefits portal with discounts on retail, travel, and leisure.

Employee referral bonuses.

Free meals on duty.

Health and wellbeing support through Hospitality Action.

Recognition programs and team events.

Career development and apprenticeship opportunities.

Use of Wagestream financial wellbeing platform.

Uniform provided.

Qualifications

• Warm, genuine, and able to make guests feel at ease.
• Confident, clear, and polite communication skills.

Responsibilities

• Promote a welcoming and professional image, assisting guests.
• Be knowledgeable about the menu, answer questions, and make recommendations.
• Collaborate with bar, kitchen, hosts, and hotel staff to ensure excellent service.

Skills

Communication

Customer Service

Flexibility

Job description

Nestled within the historic grandeur of the Grand Hotel Birmingham, Isaac’s restaurant offers a culinary experience that beautifully marries British brasserie cuisine with a touch of French flair. This elegant dining destination reflects the rich culinary traditions of the UK and contemporary trends of modern gastronomy. With a focus on seasonal ingredients and locally sourced produce, Isaac’s creates dishes that are both familiar and innovative, making it a must-visit for locals and visitors alike.

Additionally, we have launched our new jazz venue, inspired by Ronnie Scott’s and the Soho jazz scene. Downstairs at The Grand brings live blues, jazz, and more back to Birmingham. This intimate speakeasy-style venue hosts weekly residencies from top-tier musicians, spanning jazz, boogie-woogie, cabaret, and West End musical theatre performances.

Downstairs at The Grand offers a unique experience to enjoy the best in live entertainment. Relax with an Old Fashioned, soak up the sounds, and enjoy a distinctive atmosphere that is unmatched in Birmingham.

As a Food & Beverage Assistant, you will bring personality and flair to provide warm, friendly, and generous service. Your focus will be on delivering exceptional guest experiences consistently.

What You Will Do

1. Promote a welcoming and professional image, assisting guests and building great relationships.
2. Be knowledgeable about the menu, answer questions, and make recommendations.
3. Follow all steps of service with a guest-centric approach.
4. Collaborate with bar, kitchen, hosts, and hotel staff to ensure excellent service.
5. Build rapport with guests to maximize sales opportunities.
6. Be flexible and willing to take on different roles within the restaurant as needed.

Ideal Candidate

1. Warm, genuine, and able to make guests feel at ease.
2. Confident, clear, and polite communication skills.
3. Positive attitude and proactive approach to achieving results.
4. Highly customer-service oriented.
5. Flexible with work patterns, including weekdays and weekends.

Benefits

• Competitive colleague and family rates for hotel overnight stays.
• 50% employee discounts on food and beverages.
• Access to an exclusive benefits portal with discounts on retail, travel, and leisure.
• Employee referral bonuses.
• Free meals on duty.
• Health and wellbeing support through Hospitality Action.
• Recognition programs and team events.
• Career development and apprenticeship opportunities.
• Use of Wagestream financial wellbeing platform.
• Uniform provided.