IS EUC Support Analyst

GLORY; Knutsford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in IT Services and Consulting is looking for an IS EUC Support Analyst. This role involves resolving incidents, fulfilling service requests, and supporting various technologies in a dynamic environment. The position offers opportunities for skill development and potential international assignments, making it ideal for candidates looking to grow in their IT careers.

Qualifications

• Experience with Windows Desktop OS and Server.
• Knowledge of telecoms and unified communications.
• Experience with desktop software and network troubleshooting.

Responsibilities

• Resolve incidents and fulfill service requests using ITSM platform.
• Maintain accurate hardware and software data.
• Collaborate with vendors for timely service delivery.

Skills

Customer Service

Troubleshooting

Technical Mindset

Attention to Detail

Network Troubleshooting

Education

ITIL Foundation Certification

Tools

ServiceNow

Windows 10/11

MS Azure Suite

O365

MS Intune

Cisco Umbrella

Job description

Join to apply for the IS EUC Support Analyst role at GLORY

Description

The IS EUC Support Analyst is responsible for resolving Incidents and fulfilling Service Requests, ensuring adherence to predefined processes, procedures, and guidelines to meet customer needs. Although primarily based at a designated site, travel to branch offices will be required.

The position is part of the expanding Glory IS team. Working with advanced technologies in a dynamic environment, it offers opportunities to develop new skills and participate in technology projects, including potential international assignments.

Key Responsibilities

1. Using ITSM platform ServiceNow for Incident resolution and Service Request fulfillment within SLA.
2. Maintaining accurate hardware, software, and license data for all assets.
3. Contributing to reporting and supporting projects as needed.
4. Collaborating with vendors to ensure timely service and asset delivery.
5. Supporting administration of Windows 10/11, MS Azure Suite (including Entra, Defender, Autopilot), PatchMyPC, VMware, Office 365, RingCentral Cloud Telephony, Oracle JDEdwards, and other cloud apps.
6. Supporting Dell hardware, including imaging and remote onsite support.
7. Ordering, setting up, and supporting Apple and Android devices.
8. Managing local printers and video conferencing solutions.
9. Supporting Infrastructure Management team to ensure server, communication, and hardware maintenance.
10. Testing and updating Disaster Recovery plans in line with business needs.

Skills, Knowledge & Expertise

1. Experience with Windows Desktop OS (Windows 10/11 preferred).
2. Experience with Windows Server and MS Azure Suite.
3. Experience with O365, MS Intune, Entra, and Defender (preferably qualified).
4. ITIL Foundation certification preferred.
5. Active Directory experience.
6. Knowledge of Web Filtering solutions like Cisco Umbrella.
7. Understanding of daily management of communication rooms.
8. Experience with desktop software, including encryption, browsers, VPN.
9. Knowledge of telecoms and unified communications.
10. Network troubleshooting skills for PCs and peripherals.

Required Skills and Competencies

1. Excellent customer service skills.
2. Strong troubleshooting abilities.
3. Technical mindset and attention to detail.
4. Ability to work independently and take initiative.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industry: IT Services and Consulting