IRS Business Support Officer

Hull City Council; Hull and East Yorkshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

23 days annual leave + public holidays

Career development opportunities

Supportive and forward‑thinking team

Job summary

Hull City Council is seeking an organized Administrative Support Officer to assist Children, Young People and Family Services. The role includes coordinating Looked After Care Reviews, Child Protection Conferences, and related meetings, ensuring paperwork is chased, collated and distributed within deadlines.

You will provide accurate minutes when required and maintain confidential databases and filing systems, supporting a busy team in a fast-paced environment.

Qualifications

Responsibilities

• Provide efficient administrative support for Children, Young People and Family Services.
• Coordinate and diary manage meetings such as Looked After Care Reviews and Child Protection Conferences.
• Chase, collate and process paperwork to meet statutory deadlines.
• Produce complex minutes for meetings, ensuring accuracy and timeliness.
• Maintain confidential filing and databases, including Liquid Logic and Probase systems.

Job description

Number of Vacancies: 1 Time Type: Full time Worker Type: Regular Proposed Interview Date: Tuesday, December 8, 2026 Hours of Work: 37

Hiring Manager: Sally Taylor

Role and Purpose

To provide an effective administrative support service for Children, Young People and Family Services to ensure that all Hull City Council Children Looked After Care Reviews, Child Protection Conferences and Local Authority Designated Officer Allegation Management Meetings are organised. To ensure that the meetings take place with the relevant information, paperwork is chased, collated and processed, meeting regulatory requirements and statutory deadlines. After meetings have taken place distributing recommendations and minutes within strict deadlines. To initiate on issues and actions which arise following meetings that have taken place ensuring that children, young people, families and carers immediate needs are met. To provide a range of high quality and efficient minute taking when required for Local Authority Designated Officer Allegation Management meetings, Child Protection Conferences and complex Strategy meetings. Liaising with staff members and providing a support service to all members of the Hull City Council Adoption Team, , the Independent Reviewing Service and the Local Authority Designated Officer, working to strict deadlines. To provide an efficient, accurate and responsive professional practice customer focused administration support to Children, Young People and Families Services ensuring compliance with procedures and practices to support the delivery of efficient front-line services. You will be part of a team who will design, develop and implement administrative systems which support the changing needs of the service over time, and you will work alongside the Independent Reviewing Service Managers in order to produce the reports requested by either the Local Authority or Ofsted. This role needs someone who is well organised and enthusiastic, who can pay close attention to detail to support a fast paced and busy assertive team.

Principal Accountabilities

• To promote and safeguard the welfare of children, young people and/or vulnerable adults.
• Statutory Obligations - Responsible for undertaking a range of administration duties of a complex nature, convening and co-ordinating complex and highly confidential Children Looked After Care Reviews, Child Protection Conferences, Allegation Management Meetings and complex Strategy Meetings, which can be of a distressing nature and requires a degree of interpretation and initiative. Involving prior preparation such as collating/preparing documentation, communicating the importance to Children’s Social Care staff, GPs Health Liaison, Foster Carers, Education, Children, and service users using persuasion and negotiation skills to obtain completed information which is required to hold such reviews/meetings. Distributing documentation and initiating follow‑up action after meetings working towards statutory and procedural deadlines.
• Provides a high quality and efficient first point of contact and ensures communication channels between colleagues, members of the public or other agencies are effective. Meets and greets visitors, children, young people, families, colleagues and other agency professionals. Communicates respectfully and effectively with children and their families/carers, establishing rapport and building respectful, honest and trusted relationships.
• To be confident in managing all of the administration processes, including the monitoring and tracking of review statistics, ensuring panel bookings and allocation of cases is processed within the set timescales. Ensuring statutory forms have been completed including liaising with partner agencies in a timely manner, reducing delay.
• To be able to maintain several complex databases which include updating spreadsheets, Children Looked After Care Reviews and Child Protection Conferences, updating information used for the end of year management report. The use of the Liquid Logic Database for the purpose of organising reviews and distributing confidential information after review. The use of the Local Authority Designated Officer Management Probase Database for migrating information across to the central Liquid Logic Database. Using the SFX secure system for distributing confidential documents. Using the Oracle financial system for training purposes including completing the annual Data Protection Quiz.
• Maintains a range of confidential filing systems including sensitive personal information, involving creation, updating, retrieval, archiving and destruction in accordance with statutory and departmental requirements.
• Maintains and co-ordinates the generic mailbox for all Independent Reviewing Officer/Conference Chair work related tasks/issues and any Allegation Management requests and queries that are received. Being the main point of contact using problem solving skills to resolve or report any ongoing issues in relation to Children, Young People and Family Services, to ensure that statutory deadlines are met.
• Supports all communications coming into the team dealing with this appropriately and effectively in a timely manner e.g. correspondence/letters, emails and complaints relating to Children, Young People and Family Services.
• Undertakes document processing functions including the preparation and production of complex material/documents in a creative, professional style using a range of software packages and initiates routine correspondence. To include the creation of complex minutes from Child Protection Conferences, Local Authority Allegation Management Meetings and complex Disruption and Strategy meetings ensuring to capture information accurately as discussed during meetings and in a readable and understandable format.
• To ensure excellent customer service meets customer promises and service standards of the service area and across others as required.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy. NC4923.IRS Business Support Officer.docx

Benefits of Working of Hull City Council

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward‑thinking culture
• Great career development opportunities

Compensation Grades: GRADES 4

Pay Ranges: £26,427.00 - £27,274.00

Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 5- Enhanced (Child Workforce) - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage. We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process. We are committed to “our values” at the Council of People First, Respect, Learning, Ambition and Partnership. If these align with you then we welcome your application. By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.

https://www.hull.gov.uk/jobs/welcome-hull-city-council/introduction-working-hull-city-council