IRD Assistant Manager - Knightsbridge, London

Jumeirah; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier luxury hotel in London is seeking an Assistant In-Room Dining Manager to oversee daily operations of the room service department. The ideal candidate will possess strong leadership skills and a commitment to providing outstanding service. Responsibilities include managing the team, ensuring quality control of orders, and maintaining inventory. This position offers competitive pay and attractive benefits.

Benefits

Competitive salary + excellent service charge

Extra holiday for significant birthdays

Life insurance

Access to discounts

Qualifications

• Experience in hotel operations and room service.
• Strong organizational skills for managing tasks.
• Ability to maintain high standards of professional service.

Responsibilities

• Oversee the day-to-day activities of room service.
• Develop and implement task timelines for the team.
• Manage stock and vendor relationships.

Skills

Team leadership

Customer service

Inventory management

Tools

Micros

Job description

Assistant In-Room Dining Manager

An opportunity has arisen for an Assistant In-Room Dining Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

1. Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.
2. Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
3. Ensure personnel, clients, and guests are greeted and attended to professionally and discreetly.
4. Compile duty rosters and advise on changes as necessary.
5. Prepare reports and maintain appropriate filing systems.
6. Manage stock, inventories, vendor directories, and contract agreements.

About you: The ideal candidate for this position will have the following experience and qualifications:

1. Be aware of all aspects and facilities within the hotel, especially breakfast, lunch, and dinner.
2. Ensure all orders are posted through Micros, including minibar, and double-check the orders.
3. Maintain a regular engineering follow-up list to ensure all Room Service trolleys, heaters, and minibars are in working order.
4. Conduct regular spot checks of the minibar.
5. Prepare mise-en-place as directed for service, including trays and trolleys.

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia, and Africa. Since 1999, Jumeirah has been renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and luxury residences, starting with the iconic Jumeirah Burj Al Arab.

Situated in the heart of Knightsbridge, Jumeirah Carlton Tower is the quintessential address in SW1, offering 186 beautifully appointed guestrooms, including 87 with balconies, and featuring London's largest naturally lit rooftop swimming pool, The Peak, along with private gardens and fine dining at La Maison Ani.

Besides generous F&B benefits and reduced hotel rates globally, this role offers excellent employee benefits, making it attractive to high performers and those eager to be part of a luxurious brand. Benefits include:

• Competitive salary + excellent service charge
• Extra holiday for significant birthdays (21, 30, 40, etc.)
• Life insurance
• Next pension
• Access to Jumeirah perks website for discounts
• F&B and Spa treatment discounts
• Time and a half pay for work during bank holidays
• Uniform or business attire dry cleaning
• Meals on duty
• Employee assistance programs
• Wellness benefits (Chiropodist, Flu jabs, etc.)
• After-hours taxi service
• Social events & recognition programs
• Ongoing training & development
• Wedding/Baby gifts
• Cycle scheme
• Internal and external transfer schemes
• Eye tests and VDU user discounts
• Dental cashback plan