IQA - Hospitality (9 Months FTC)

Austin Fraser; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a meticulous Hospitality Quality Assurance Assessor to ensure the highest standards in End-Point Assessment (EPA). This role involves conducting quality assurance sampling, performing audit checks, and supporting appeals to enhance assessment practices. The ideal candidate will possess a recognised IQA qualification, relevant sector experience, and proficiency in ICT systems like EPA Pro and Microsoft Office. Join this dynamic team and contribute to driving excellence in assessment standards while enjoying a supportive and engaging work environment.

Qualifications

• Recognised IQA qualification or equivalent is essential.
• Experience in a Quality Assurance role within WBL/education is required.

Responsibilities

• Conduct quality assurance sampling of EPA assessments as per Quality Strategy.
• Perform audit checks to maintain compliance across all assessment standards.

Skills

Communication Skills

Self-Motivation

Attention to Detail

Ability to Work Independently

Experience in Quality Assurance

Education

Recognised IQA Qualification

Level 2 Qualifications in Maths and English

Relevant Sector Occupational Qualifications

Tools

EPA Pro

Microsoft Office

Outlook

Skype

Job description

Are you passionate about maintaining excellence in End-Point Assessment (EPA) and ensuring the highest quality standards? My client is seeking a detail-oriented Hospitality Quality Assurance Assessor to join our team and play a key role in upholding our commitment to outstanding assessment practices on a 9 Months FTC.

What You'll Be Doing:

1. Conducting quality assurance sampling of EPA assessments in alignment with our Quality Strategy.
2. Performing audit checks across all assessment standards to maintain compliance.
3. Supporting appeals and investigations, ensuring fair and thorough evaluations.
4. Carrying out assessment observations, both remotely and in person.
5. Conducting apprentice and employer satisfaction checks to enhance service quality.
6. Regularly monitoring invigilation activities to ensure compliance in EPA delivery.
7. Managing the Sector Quality Tracker, maintaining alignment with EQA standards and internal QA policies.
8. Providing assessment methodology support to EPAs, both remotely and face-to-face.
9. Overseeing and maintaining the automated QA system, ensuring appropriate sampling percentages based on RAG status.

What You'll Bring to the Role:

1. A recognised IQA qualification or equivalent.
2. Relevant sector occupational qualifications and experience.
3. Level 2 qualifications in Maths and English (or equivalent).
4. Proficiency in ICT systems such as EPA Pro, Microsoft Office, Outlook, and Skype.
5. Experience working in high-demand environments, meeting targets and deadlines.
6. Strong communication and self-motivation skills, with the ability to work independently.
7. Experience in a Quality Assurance role within WBL/education.
8. Ability to effectively use IT systems for reporting and record-keeping.
9. Experience in administrative tasks, including report writing and maintaining records.

If you are an experienced quality assurance professional with a keen eye for detail and a passion for maintaining high assessment standards, we'd love to hear from you! Apply today and be part of our mission to drive excellence in EPA.