IPS Service Manager - West Yorkshire

Shaw Trust; York and North Yorkshire; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

25 days annual leave

2 paid volunteering days

Enhanced pension

Life assurance

Funded qualifications

Inclusive colleague networks

Health & wellbeing support

Job summary

Shaw Trust is seeking an IPS Service Manager to oversee the delivery and performance of the IPS contract across Leeds, Bradford, Wakefield, and Kirklees. The role is home-based with regular area meetings and travel within the delivery region.

You will manage Team Leaders, ensure IPS fidelity, and build partnerships with NHS trusts, commissioners and referral sources, driving performance and better outcomes for participants.

Qualifications

• Experience managing IPS services and fidelity to the IPS model.
• Track record of success in target-driven environments and contractual management.
• Excellent communication and interpersonal skills.
• Experience working with health-related participants or needs.

Responsibilities

• Lead and supervise a full contract team delivering IPS services.
• Provide regular supervision and coaching to maintain quality and outcomes.
• Monitor KPIs and fidelity measures with improvement plans as needed.
• Build relationships with Commissioners, NHS teams, and stakeholders.
• Drive continuous service improvement and policy alignment.
• Develop partnerships with NHS Trusts, providers and commissioners.
• Foster relationships with NHS England and IPS Grow.

Skills

People management

Leadership

Performance tracking

Stakeholder engagement

Communication skills

Health needs experience

Job description

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Are you passionate about helping people with mental and /or physical health support needs find meaningful, sustainable employment? Do you want to be part of a service that transforms lives through work, inclusion, and wellbeing?

We’re looking for enthusiastic and driven IPS Service Managers to join our team — subject to the successful award of new contracts in West Yorkshire covering Leeds, Bradford, Wakefield & Kirklees.

About The Role

As an IPS Service Manager, you will oversee the day to day delivery and overall performance of the Individual Placement and Support (IPS) contract. Combining vision and direction with strong relationship building and people management skills, you will take accountability for project performance across our own delivery area. You will need to have an expert understanding of Individual Placement and Support, the fidelity scale and how that interacts with the IPS fidelity manual.

You will be responsible for managing Team Leader(s) which will involve providing regular supervision around IPS practice issues, as well as support around complex staffing and caseload issues. Whilst this is a home-based role you will be expected to be in your area of delivery for face-to-face meetings for at least half the week.

Your role will involve building partnerships with local NHS Trusts, employment providers and referral sources as well as maintaining partnerships with stakeholders and commissioners.

You will work in partnership with local health team managers, ensuring the IPS Service is embedded in clinical settings, community groups and referral partners. You will also build positive working relationships with external partners, most notable NHS England and IPS Grow.

performance-focused role, with clear targets around referrals, job starts, and sustained employment. But more than that, it’s about changing lives.

We welcome applicants from local residents in the areas of delivery.

Areas of Delivery

Please indicate in your supporting statement whether you are interested in working in:

• Leeds
• Bradford
• Wakefield
• Kirklees

This is a home based role with regular travel into the delivery area for team/management meetings, Commissioner meetings and stakeholder engagement.

Recruitment Timeline

Shortlisted candidates will be invited to attend an Assessment Centre on:

• 14th or 15th October - Leeds
• 20th or 21st October - Huddersfield

Should we be successful in winning this contract, IPS Service Managers will start induction early November.

What You’ll Do

• Lead and motivate a full contract team to deliver and exceptional IPS service to local participants..
• Provide regular supervision and coaching to maintain quality standards and improve outcomes.
• Monitor performance against KPIs and fidelity measures, implementing improvement plans where needed.
• Build strong relationships with Commissioners, NHS teams, referral partners, and local stakeholders.
• Drive continuous improvement in systems and processes to enhance service delivery.
• Building and maintaining partnerships with local NHS Trusts, employment providers, referral sources, and commissioners.
• Developing positive relationships with external stakeholders, including NHS England and IPS Grow.

What You’ll Bring

• A genuine passion for helping others achieve their potential
• Excellent management qualities to lead and inspire your team
• Track record of success in target-driven environments, with the ability to drive performance.
• Commercial and business acumen and understanding of managing a contract
• Excellent communication and interpersonal skills
• A proactive, solution-focused mindsetExperience working with people with health needs

Please note that all successful candidates will be subject to pre-employment checks, including an enhanced adult & Child DBS check, employment references, and verification of the right to work in the UK.

Why Join Us

At Shaw Trust, You’ll Do Meaningful Work That Changes Lives — And You’ll Be Well Supported While Doing It. Here’s What You Can Expect

• 25 days annual leave (plus bank holidays), rising to 28 with service — plus the option to buy more
• 2 paid volunteering days each year
• Enhanced pension after 6 months
• Life assurance at 3x your salary
• Funded qualifications including apprenticeships
• Inclusive colleague networks (LGBTQ+, Disability, Neurodiversity, Women’s, Menopause, and more)
• Health & wellbeing support, including EAP and a health cash plan

A Place Where You Belong

We’re proud to be a National Equality Standard employer, a Disability Confident Leader, and Menopause Friendly accredited. We actively welcome applications from all backgrounds, especially those with lived experience of disability or social exclusion.

Need adjustments or more info? Contact us at [e-mail].

We may close this vacancy early if we receive enough applications.