IPF Governance Officer

England Rugby; Twickenham; Hybrid; GBP 31,000 - 33,000; Part time

Job summary

A leading sports organization in Twickenham is seeking a part-time Governance Officer to support the RFU Injured Players Foundation. The role includes oversight of beneficiary case management and compliance with charity regulations. Ideal candidates will have strong administrative skills and a customer service focus, with a passion for enhancing lives through sports. Benefits include flexible working options and comprehensive support programs.

Benefits

Corporate discounts

Priority access to purchase match tickets

Life assurance

Pension scheme

Free access to the stadium gym

Qualifications

• Experienced in providing charity administrative support in a dynamic environment.
• Excellent customer service to both internal and external customers.
• Ability to use initiative and make effective decisions.

Responsibilities

• Manage the RFU injury reporting process.
• Perform duties as IPF Data Steward and ensure GDPR compliance.
• Support grant giving programmes.
• Provide secretarial support to Trustee meetings.

Skills

Customer service focus

Meeting administration

Attention to detail

Ability to use Microsoft Office

Knowledge of charity processes

Empathy and listening skills

Job description

Job Description

Working at the RFU means being part of the 'bigger picture' at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people's lives, we'd love to work with you. An opportunity has arisen for a Governance Officer to join the RFU Injured Players Foundation (IPF) team on a permanent, part-time basis.

We really want to understand who you are as a person, please therefore limit your use of AI or ChatGPT.

Job Title : RFU Injured Players Foundation Governance Officer
Department : RFU Injured Players Foundation (IPF)
Reports To : IPF Director
Salary Banding : circa £31,000-£33,000 FTE/pro rata
Job Level : Implement
Location : HQ - This role is contractually based at Allianz Stadium, offering some flexibility to work from home
Employment Type : Permanent, part time (3 days/21 hours per week, Weds-Friday)

Application Information:

• Please submit an anonymised CV and cover letter (i.e. please exclude personal details, etc.).
• The closing date for applications is Tuesday 26th August at 5pm.
• This role will require a DBS check.

Please note; we are currently experiencing an issue with applications using Live, MSN, Hotmail and Outlook accounts. Please apply using a different email address if you typically use one of these domains as we cannot guarantee that you will receive communications from us if you use these.

The Role:

To support the governance obligations of the IPF and provide professional, friendly and comprehensive charity administrative support to the IPF Director and Client Services function.

Reporting to the Head of IPF, they will predominantly be responsible for ensuring the IPF's beneficiary case management support and grant programmes are administered and efficiently monitored for effective delivery and that the IPF policies are fit for purpose and adhered to. They will also provide secretarial support to Trustees and facilitate Trustee training and induction. This role is part-time, working alongside another part-time Governance Officer covering Mon-Weds.

Some key responsibilities include:

• Manage the RFU Injury reporting process, ensuring compliance with agreed service level agreements and management of critical issues.
• Perform the duties of the IPF Data Steward; manage the IPF case management software; ensure accurate and up to date record keeping in line with GDPR, client confidentiality; and support staff training.
• Support the client services programme, including coordination with the Client Services Manager (CSM), IPF Welfare Officer (IPFWO) and Client Services Officer (CSO) to ensure the effective delivery of welfare and grant giving programmes.
• Support the IPF to operate in line with charity regulation and best practice by working with the IPF Director ensuring that IPF governance policies are appropriate and up to date and that compliance is maintained.
• Work with colleagues to ensure the Foundation complies with and adheres to data protection, health and safety and other workplace legislation.
• Support the RFU Finance team with end of year audit.
• Act as the primary point of contact for the charity with beneficiaries and stakeholders.
• Provide secretarial support to the meetings of the Trustee Board, sub-committees, and staff; arranging meetings, prepare agendas, take and process minutes, and supporting the preparation of reports as required.
• Provide support to the IPF Team; make hotel and travel bookings and assist in the production of presentations.
• Provide support to RFU Fundraising Team in the planning and delivery of fundraising activities and events for the charity.
• Provide support to other members of team when required.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values - This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• Experienced in providing charity administrative support in a dynamic and demanding environment.
• Excellent customer service to both internal and external customers.
• Meetings administration and minute taking skills.
• Ability to use initiative and make effective decisions.
• High level of ability in the use of Microsoft Office suite of programmes.
• Knowledge and experience of charity processes, regulations and operations.
• Demonstrate an organised, calm manner with appreciation of the issues that individuals with disabling injuries face and ability to engage and empathise with them.
• Must be "customer service" driven, with an understanding of "customer/member" requirements and orientation towards service of others.
• Demonstrate accuracy and attention to detail and possess good administrative skills including arranging, attending, supporting and recording meetings.
• Must be able to communicate effectively with employees/guests from all parts of the charity, RFU and third-party contacts, using positive working relationships, and be able to present a high professional image when representing the company.
• Will be an effective listener, able to show empathy with the views of others.
• Empathy with the Foundation's aims, values and objectives.
• Proactive approach to positively improving Inclusion & Diversity, addressing and challenging unconscious bias.
• Committed to embodying the ethos our culture by using our three core values - Put The Team First, Shape The Future, Respect Each Other - to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

Additional Information:

• If you are a trans candidate, please reach out to [e-mail] or directly to our safeguarding team ([e-mail]) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate.
• Personal circumstances must allow the candidate to work extended hours on occasion during times of peak activity including evenings and weekends. Although based in Twickenham, this role on occasion will require travel to other parts of England.
• We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to [e-mail].
• During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.

To download the full job description for this role, please click here

About Us

About England Rugby

England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.

Our core activities are:

Rugby - supporting rugby from grassroots to performance level

Commercial - building partnerships and hosting matches and events

Running the business - ensuring our organization and people can thrive

Our Culture

At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

We know that representation is more than just getting people through the door, it's about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving.

We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way.

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to [e-mail].

What we can offer you

We are proud of the range of benefits we can provide:

• A variety of corporate discounts.
• Priority access to purchase match tickets
• 25% discount in Rugby Store and EnglandRugby.com
• 25 days of annual leave and your birthday day off
• Free access to the stadium gym
• Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7
• After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10%
• Ride-to-work scheme, eyecare vouchers and season ticket loans

About Our Team
At England Rugby, we want to hear our employees' thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That's why we have quarterly meetings called 'the Voice' where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022:

• 85% feel motivated to perform their role to the best of their ability
• 83% feel supported by their Manager
• 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home
• 83% feel informed and connected with the organisation

If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach