IP Network Engineer

JR United Kingdom; Slough; On-site; GBP 36,000 - 50,000; Full time

Job summary

A leading telecommunications company is seeking a Network Operations Engineer in Slough. The successful candidate will manage and maintain key networks, ensuring high-performance standards and customer satisfaction. With a focus on IP network maintenance, this role requires relevant certifications and experience, alongside strong problem-solving and communication skills.

Qualifications

• 3-5 years of network maintenance experience on IP networks.
• CCNP qualification required; CCIE preferred.
• Bilingual in English and Chinese preferred.

Responsibilities

• Monitor and test the performance of Chinanet/CN2 network.
• Implement international circuits and provide service provisioning.
• Provide pre-sales consulting support and manage customer credit claims.

Skills

Network maintenance

Troubleshooting

Technical support

Customer service

Education

CCNP qualification

CCIE qualification (advantage)

Tools

Cisco equipment

IP network devices

Job description

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Monitor and test the performance of Chinanet/CN2 network, proactively detect and resolve QoS deterioration, constantly improve QoS of Chinanet/CN2, and manage the transit and peering connections to ensure good network connectivity.

Liaise with other teams/external entities to ensure smooth network operation.

Perform daily maintenance and operation of network devices in China Telecom Moscow POPs, including CT global Internet backbone, Chinanet/CN2 Sino-Europe backbone, and IP access network devices.

Implement international circuits, provide service provisioning, service delivery, post-sale troubleshooting, and technical support.

Maintain and update Operation Plans and other operational procedures, service availability reports, traffic management reports, and service improvement solutions.

Provide pre-sales consulting support, resolve all technical issues during sales engagements, understand customer business and technical needs, actively participate in network planning, and help clients define specifications and engineer solutions based on their requirements.

Coordinate with counterparts in HQ to design, implement, and support differentiated Internet products.

Follow up on customer service escalations with internal departments and external suppliers.

Provide performance reports for VIP customers, organize service review meetings, and manage customer credit claims.

Process supplier service reviews, credit claims, and evaluations, and maintain supplier information in the system.

Some business travel may be required.

Requirements:

3–5 years of network maintenance experience on IP networks and equipment maintenance.

CCNP qualification or equivalent; CCIE qualification is an advantage.

Familiarity with Cisco equipment and related products.

Knowledge of submarine and land cable systems.

Preferably bilingual in English and Chinese.