IoT Process Improvement Expert - 6 Months Fixed Contract

Vodafone Group Plc; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Vodafone is seeking a Senior Process and Productivity Lead to work within the Vodafone IoT Productivity programme. The role involves leading reviews of productivity plans and driving integral process improvements across various IoT value streams.

The ideal candidate will have strong experience in process excellence, focusing on collaboration and operational efficiency while leveraging modern digital tools.

Join us to make a real impact on connectivity globally.

Qualifications

• Proven experience in leading cross-functional process improvements in large organizations.
• Expert knowledge of Lean and Six Sigma techniques.
• Able to leverage automation and AI for productivity enhancements.

Responsibilities

• Lead diagnostics to improve cross-functional IoT processes.
• Facilitate integration of digital tools for operational efficiency.
• Track productivity improvements and report to the leadership team.

Skills

Leadership in process improvement

Analytical skills

Cross-functional collaboration

Lean/Six Sigma methodologies

Tools

Statistical analysis tools

Automation tools

AI technologies

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, your part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Joining Vodafone IoT’s team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.

What you’ll do

Role purpose:

To act as a senior process and productivity authority within the 6-month Vodafone IoT Productivity programme, leading deep dive reviews of functional productivity plans, priority end-to-end, cross functional processes to identify and deliver measurable productivity improvements.
The role will simplify how work gets done across Vodafone IoT by creating a clear framework for process improvement and removing barriers to execution, reducing handoffs, leveraging automation and AI, and embedding repeatable productivity disciplines that can be scaled beyond the pilot.

This role will bring a strong process and simplicity perspective to the team, facilitating the integration of digital tools and modern workflows, driving simplification efforts, and be tenacious in delivering operational efficiency and driving increased productivity.

Key accountabilities and decision ownership :

• Lead end-to-end process diagnostics across 2–3 priority, cross functional IoT value streams (e.g. customer onboarding, order-to-cash, incident resolution, commercial deal flow).
• Apply structured productivity and process improvement methodologies (e.g. Lean, Six Sigma, value stream mapping) to identify bottlenecks, duplication, rework and nonvalue adding activity.
• Quantify productivity opportunities using agreed IoT productivity measures (e.g. time saved, cost-to-serve reduction, handoff reduction, automation potential).
• Design and implement practical, test and learn improvements in partnership with business owners (process simplification, RACI and role clarity, automation, AI enablement).
• Act as a subject matter expert on process excellence, coaching leaders and teams on productivity thinking and continuous improvement.
• Partner closely with Technology, Finance, HR, Sales and Operations to ensure solutions are scalable, measurable and sustainable.
• Track benefits realisation and provide clear, executive ready updates to the IoT Leadership Team.
• Produce repeatable playbooks, standards and artefacts to enable wider rollout beyond the 6-month programme

Who you are

Core competencies, knowledge and experience:

• Proven experience leading cross functional process improvement in complex, matrixed organisations.
• Strong background in process improvement, productivity, operational excellence or transformation roles (technology, telecoms, digital or similar environments preferred).
• Demonstrable experience translating analysis into real business outcomes and executing on plans, not just recommendations.
• Clear experience in delivering process mapping, statistical analysis and in supporting continuous improvement and digital transformation
• Highly collaborative; able to influence without authority across senior stakeholders.
• Pragmatic, delivery focused and comfortable working at pace in a pilot environment.
• Role model of Vodafone behaviours: customer obsessed, innovation hungry, speed, simplicity and trust.

Must have technical / professional qualifications:

• Expert knowledge of Lean / Six Sigma / process excellence tools and techniques.
• Strong analytical capability – able to build clear productivity cases using data and insight.
• Experience leveraging automation and AI to improve productivity and simplify work.
• Executive level communication skills; able to distil complex process issues into clear, actionable narratives.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

With more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity – connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses – allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity – operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that’s secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.

Vodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the Application adjustments section of our careers website for guidance.

Together we can.