Invigilator Operational Support Assistant [30/05/2025]

Cardiff Union Services Ltd; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a forward-thinking organization as an Invigilator - Operational Support Assistant, where you will play a crucial role in ensuring the smooth operation of university examinations. This physically demanding position involves setting up venues, supervising exams, and providing exceptional support to students. You will engage with diverse needs and maintain high standards of professionalism and impartiality. If you have a passion for education and a commitment to service excellence, this opportunity is perfect for you.

Qualifications

• Experience in an administrative or office environment.
• Ability to maintain professionalism and impartiality during exams.

Responsibilities

• Support exam preparation and invigilation, ensuring a customer-focused service.
• Adhere to examination regulations and report incidents.

Skills

MS Office

Communication Skills

Problem-Solving

Attention to Detail

Customer Service

Education

NVQ 2 / GCSE level A-C

Job description

Invigilator - Operational Support Assistant

Based in Registry Operations, you will provide operational support for University Examinations and administrative support to Registry staff, engaging in a range of routine tasks to meet operational and customer service requirements. You will offer guidance on examination processes to ensure students are supported and receive excellent service.

This role involves supporting exam preparation and invigilation, delivering a customer-focused service aligned with the values and behaviors of Registry. It is physically demanding, requiring setting up venues with desk arrangements, collecting exam papers, supervising exams, and monitoring activity for long periods to support students.

Important: The exam is scheduled for 30/05/2025, 12:00 - 16:00 (approximate finish). Please confirm your availability for the full shift and your level of study in your application. A short covering letter explaining your interest and how your experience meets the essential criteria is required. PGR students are encouraged to apply. Master’s and Undergraduate students are not eligible, as they will also be undertaking examinations.

General Examination Responsibilities

1. Review the examination paper before students arrive to familiarize yourself with the subject, instructions, and any unusual spelling.
2. Maintain professionalism and impartiality at all times, avoiding sharing personal opinions or advice.
3. Make clear examination announcements at the appropriate times.
4. Adhere to examination regulations, reporting incidents such as noise disturbances, misconduct, student illness, toilet breaks, or complaints.
5. Be understanding and flexible to the needs of students with disabilities, observing necessary boundaries.

General Duties

1. Understand and apply confidentiality in all duties.
2. Follow University policies on Health and Safety, Equality, and Diversity.
3. Perform additional duties consistent with the role as needed.

Additional Information

Invigilators may be required to travel to various examination venues across Cardiff.

Person Specification

Essential Criteria

1. NVQ 2 / GCSE level A-C or equivalent qualification.
2. Experience working in an administrative or office environment, proficient in MS Office.
3. Excellent communication, listening, and typing skills, with attention to detail.
4. Ability to follow procedures and protocols.
5. Independent working skills with professionalism and flexibility.
6. Problem-solving abilities using initiative.
7. Ability to relate to students, support diverse needs, and communicate effectively.
8. Maintain professionalism and impartiality during exams.
9. Experience in delivering customer-focused service.
10. Physical ability to stand, walk, and carry papers during exams.

Desirable Criteria

1. Knowledge of higher education examination processes.
2. Experience in scribing, note-taking, or reading for exams.
3. Experience working in higher education.
4. First Aid certification (QA Level 3 Award).
5. Fluency in Welsh, written and oral.

About The Company

Note: The advert may close early if high volume of applications occurs. Apply promptly if interested.

All students working through Jobshop must complete a Right to Work check before starting. For details, contact [e-mail].

Students can work through Jobshop for up to 3 months after their end of studies, subject to valid Right to Work documents. Ensure you do not exceed working hours if on a visa, in accordance with legal restrictions.