Investor Services Associate (French speaker)

Story Terrace Inc.; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company is looking for a recent graduate to join their Investor Services team in London. This role is a great opportunity for those eager to kick-start their careers in financial services, working on onboarding and investor servicing in a dynamic environment, requiring fluency in French.

Benefits

28 days holiday + Bank holidays

Employee Share Options

Private Health insurance

Private Dental cover

Life Insurance, 3x salary

Flexible benefit allowance

Employee Assistance Program (EAP)

Company pension

ParentPromise Digital new parent support

Salary sacrifice options

Qualifications

• Recent degree with strong academic record.
• Fluency in French (written and spoken).
• Proactive attitude and detail-oriented.

Responsibilities

• Support onboarding and KYC/AML checks.
• Handle investor queries professionally.
• Collaborate with cross-functional teams.

Skills

Communication

Interpersonal Skills

Organisational Skills

Data Handling

Curiosity

Education

Degree

Tools

Excel

Job description

About Titanbay

At Titanbay, we are on a mission to open up private market investing for wealth managers, private banks and their customers. We are deeply committed to delivering unmatched value and service to our clients by offering innovative solutions that empower our customers to navigate private markets with confidence and success.

Our ethos revolves around customer obsession and our ability to solve difficult problems well for our customers. We believe in fostering a culture of transparency, integrity, and accountability where every team member is empowered to take ownership, act with urgency and earn the trust of our colleagues, clients, and partners.

Join us on our journey to reshape the future of private market investing and unlock new opportunities for wealth managers and investors alike.

About the Role

This is an ideal opportunity for a recent graduate with a strong sense of curiosity, drive and eagerness to learn. You’ll be an integral part of the Investor Services team, helping to deliver a best-in-class experience to our investors and partners. You'll work hands-on across our onboarding, KYC/AML and investor servicing workflows, while also contributing to operational improvement projects that support the scalability of our business.

Fluency in French (written and spoken) is essential, as you will be supporting French-speaking clients and partners as part of our pan-European operations.

This is a unique launchpad for a career in private markets and fintech operations, with exposure to cross-functional collaboration, data analysis, automation and project delivery.

Responsibilities

• Support and improve core investor operations such as onboarding, AML and KYC checks
• Handle investor queries with professionalism and care, ensuring a high-quality experience
• Contribute to projects aimed at process improvement and automation to drive scalability
• Collaborate closely with Product, Engineering and Compliance teams to implement new tools and solutions
• Analyse operational data to identify bottlenecks and propose enhancements
• Document and enhance internal processes to ensure efficiency and consistency

Qualifications

We don’t expect you to have it all and what matters most is your attitude and potential. You’re likely to be a good fit if you have:

• A recent degree with a strong academic record
• A curious mindset with a desire to continuously improve how things work
• Excellent communication and interpersonal skills
• Fluency in French (written and spoken), with the ability to engage professionally with native speakers
• Strong organisational skills and attention to detail
• Confidence working with data and tools (Excel, CRMs, or equivalent platforms)
• A proactive, can-do attitude and the ability to thrive in a fast-paced environment
• Willingness to take ownership and drive results with a sense of urgency
• An interest in developing a career within financial services, particularly private markets and fintech

Benefits

• 28 days holiday per annum + Bank holidays, with the option to roll up to 5 days per annum.
• Employee Share Options.
• Private Health insurance.
• Private Dental cover.
• Life Insurance, 3x salary.
• Flexible benefit allowance.
• Employee Assistance Program (EAP) support.
• Company pension.
• ParentPromise Digital new parent support.
• Salary sacrifice options for cycle-to-work, workplace nursery, home, and tech.

Titanbay does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.