Investment Management Assistant

Charles Stanley & Co; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services firm in London seeks an Administrative Support professional to assist investment managers with a range of operations, including client account management and compliance. Candidates should have strong communication skills, be highly organized, and ideally possess an Investment Operations Certificate. This role offers an opportunity to thrive in a dynamic environment while ensuring excellent service delivery.

Qualifications

• Experience in a similar environment is preferable.
• General understanding of the stock market and investment operations.
• Ability to support multiple Investment Managers and adapt to their working styles.

Responsibilities

• Assist in the provision of a full range of administrative services for the team.
• Process outgoing/incoming DX and Royal Mail.
• Answer the telephone, transfer calls, and take messages.
• Complete dictation transcriptions.
• Help maintain client accounts and ensure necessary forms are completed.

Skills

Strong communication skills

Highly organized

Ability to work under pressure

Proactive problem-solving

Team player

Education

GCSE level including Maths and English

A-Levels preferred

Investment Operations Certificate

Job description

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This role involves a wide range of operations, administrative and organisational functions, ensuring a strong relationship between investment manager and client.

Key Areas of Responsibility:

1. Assisting in the provision of a full range of administrative services for the team.
2. Processing outgoing/incoming DX and Royal Mail.
3. Answering the telephone, transferring calls, taking messages, and recording telephone notes on client files.
4. Completing dictation transcriptions.
5. Scanning, shredding, and photocopying documentation when required.
6. Preparing and providing IMs with requisite documents for meetings.
7. Preparing meeting refreshments, including greeting clients upon arrival.
8. Ensuring valuations are produced and dispatched to clients within regulatory timescales.
9. Maintaining personal compliance with all regulatory issues and promoting a compliance culture throughout the department.
10. Identifying ways to improve efficiencies.
11. Assisting in opening and maintaining client accounts, including obtaining AML documentation.
12. Keeping client information up to date and assisting in producing client suitability reports, which may involve direct communication with clients and intermediaries.
13. Following the progress of new investments and addressing any problems or issues that arise.
14. Liaising with the accounts department over cash movements and managing payments, including currency payments.
15. Setting up, closing, and managing client files, ensuring all information is current and accurate.
16. Ensuring adherence to compliance regulations.
17. Following up on new client connections to ensure necessary forms are completed and processed.
18. Managing occasional special projects, such as collecting Know Your Client (KYC) information.
19. Assisting with probate valuations and sales.
20. Depending on qualifications and experience: assisting with preparing client reports, providing input on recommendations for switches, implementing transactions (buys and sells), calculating CGT, and maintaining valuation history. Executing XO dealing as instructed.
21. Responding to corporate actions and notifying clients accordingly.
22. Preparing documentation for potential new clients for IMs.
23. Providing IMs with MI to support client suitability processing.

Qualifications & Experience:

• Educated to GCSE level (or equivalent), including Maths and English; A-Levels preferred.
• For IP1, industry-recognized qualifications such as an Investment Operations Certificate are advantageous; for IP2, this is essential.
• Experience in a similar environment is preferable, along with a general understanding of the stock market and investment operations.

Knowledge & Skills:

• Strong communication skills, both written and verbal.
• Highly organized and numerate.
• Ability to work under pressure while maintaining high attention to detail and accuracy.
• Proactive problem-solving skills and initiative in task completion.
• Team player capable of supporting multiple Investment Managers and adapting to their working styles.
• Enthusiastic, with a personable manner and a ‘can-do’ attitude.