Investigator

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join our growing Investigation team at Solihull Council as an Investigator, where you'll manage complaints and grievances in a flexible work environment. This role requires excellent communication and mediation skills, alongside relevant qualifications or extensive experience. Enjoy a supportive workplace that values diversity and inclusivity.

Benefits

Access to local government pension scheme

Employee Assistance Programme

Staff discount card

Learning and development opportunities

Qualifications

• Experience in handling investigations like disciplinaries and grievances.
• Excellent spoken and written communication skills.
• Ability to demonstrate relevant extended experience.

Responsibilities

• Manage a varied portfolio of cases, including complaints and grievances.
• Build effective relationships and handle sensitive situations.
• Collaborate with the Investigation team.

Skills

Communication

Mediation

Relationship Management

Education

Relevant Professional Qualification

Job description

Hour: Full Time, Part Time or Casual

Do you have experience of carrying out investigations such as disciplinaries, grievances or complaints?

We have a great opportunity to join our Investigation team, working on a full time, part time or casual hour’s basis, to meet the demands of our growing service.

Prioritising and managing a varied portfolio of cases ranging from complaints through to grievance and disciplinaries, you will build effective relationships with a range of customers and use your mediation skills to deal confidently with difficult and sometimes sensitive situations.

In addition to your excellent spoken and written communication skills, you will also need a relevant professional qualification or the ability to demonstrate your relevant extended experience that allows you to carry out the full range of duties.

In return, we offer you the opportunity to achieve a positive work life balance with flexible working hours and a blended way of working that combines working from the comfort of your own home, as well as in our conveniently located Council offices.

We also offer: -

• A friendly, supportive and inclusive working environment.
• Access to the local government pension scheme.
• Employee benefits including confidential Employee Assistance Programme and staff discount card.
• Access to learning and development opportunities.

For more information regarding Solihull Audit Services please visit http://socialsolihull.org.uk/council/auditservices/

To apply, please click on the link below.If you would like to discuss the role, please contact Clare Donohoe (Senior Investigator) on 0121 704 6889.

Interviews to be held w/c 14th July 2025

This post will require a DBS check.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer.We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Attached documents
JDPS Investigator may2025.docx