Investigator

The Nursing and Midwifery Council; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Life insurance

Cycle to work

Season ticket loans

Portland Place restaurant

Job summary

The Nursing and Midwifery Council is looking for an Investigator in London to join the Case Investigations team. You will manage and progress complex fitness to practise investigations involving nurses and midwives, balancing fairness and public protection.

The role requires resilience, sound judgement and adept communication with diverse stakeholders. This is a permanent, full-time position based in London with hybrid working.

Qualifications

• Experience managing complex, sensitive or high-risk casework or investigations within a regulated, legal or policy-driven environment.
• Ability to plan, manage and prioritise a varied caseload while meeting deadlines, quality standards and KPIs.
• Ability to analyse complex and high-volume information, identify key risks and make evidence-based decisions.
• Experience conducting interviews, gathering evidence and producing high-quality written reports or statements.
• Excellent verbal and written communication skills, engaging professionally with a wide range of stakeholders.

Responsibilities

• Manage and progress complex fitness to practise investigations concerning nurses and midwives.
• Gather, analyse and assess evidence to determine whether a nurse or midwife is safe to practise.
• Engage with stakeholders including nurses, midwives, patients, families, witnesses and representatives.
• Make evidence-based decisions in a fast-paced, high-risk environment with empathy and respect.
• Collaborate with colleagues and specialist professionals to progress investigations and manage risks.

Skills

Complex casework

Prioritisation

Analytical skills

Interviews & evidence

Communication

Job description

Investigator

Application Deadline: 1 November 2026

Department: Case Investigations

Employment Type: Permanent - Full Time

Location: London, Westfield Avenue

Reporting To: Sarah McLuckie

Compensation: £32,249 - £38,529 / year

Description

About the team and what we do

Our investigation team handles Fitness to Practise cases. If a concern passes the initial screening, this team gathers evidence like medical records, CCTV, and statements. They then send a report to case examiners who decide if there is a case to answer.

Your role and impact

We have exciting opportunities for Investigators to join our Professional Regulation directorate and play a vital role in protecting the public and upholding confidence in the nursing and midwifery professions.

This is a challenging, rewarding and meaningful role where no two days are the same. As an Investigator, you will manage and progress complex fitness to practise investigations concerning nurses and midwives, balancing fairness, compassion and public protection.

You will gather, analyse and assess evidence to determine whether a nurse or midwife is safe to practise and whether there are risks that need to be addressed. This will involve engaging with a wide range of stakeholders, including nurses, midwives, patients, families, witnesses and representatives, often during difficult and emotionally sensitive circumstances.

The role requires resilience, sound judgement and the ability to navigate challenging and sensitive situations professionally. You will regularly work with complex, high-risk and sometimes distressing information, making thoughtful, evidence-based decisions while ensuring people are treated with empathy and respect throughout the process.

You will work closely with colleagues and specialist professionals to ensure investigations are progressed effectively and risks are identified and managed appropriately.

You will be an excellent communicator, able to build trust and adapt your style to a range of audiences, including people who may be vulnerable, distressed or experiencing challenging circumstances.

You will be comfortable managing complexity, balancing competing priorities and making evidence-based decisions in a fast-paced environment. Above all, you will be resilient, empathetic and committed to delivering a fair, person-centred service that supports the NMC in fulfilling its statutory duty to protect the public.

What you’ll bring

• Experience managing complex, sensitive or high-risk casework or investigations within a regulated, legal or policy-driven environment.
• Ability to plan, manage and prioritise a varied caseload while meeting deadlines, quality standards and key performance indicators.
• Ability to analyse complex and high-volume information, identify key risks and make evidence-based decisions.
• Experience conducting interviews, gathering evidence and producing high-quality written reports or statements.
• Excellent verbal and written communication skills, with the ability to engage professionally and empathetically with a wide range of stakeholders.

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practise cases and you will be given the appropriate support to deal with this material.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request. For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.