Investigations Team Administrator

Pearson; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Investigations Team Administrator to support their operations. This hybrid role involves managing administrative tasks, logging cases, and ensuring effective communication with stakeholders. The ideal candidate will possess strong organizational and communication skills, with a proven track record in administrative roles. You'll be part of a collaborative team that values diversity and inclusion, offering a supportive environment where your contributions will directly impact the efficiency of investigations. Join us to help create a positive learning experience for all!

Benefits

25 days holiday plus public holidays

Generous pension scheme

Flexible work policies

Stock/share purchase options

Healthcare and dental plans

Employee well-being assistance program

Cycle to Work Scheme

Gym membership concessions

Retail and leisure discounts

Qualifications

• Proven experience in administrative roles with strong organizational skills.
• Ability to compile evidence packs and handle sensitive communications.

Responsibilities

• Manage administrative tasks for the Investigations team and log new cases.
• Draft correspondence and maintain records of performance and expenditure.

Skills

Administrative Skills

Data Analysis

Communication Skills

Organizational Skills

Research Skills

Education

Experience in Administrative Role

Familiarity with Education Sector

Job description

About the role

Reporting to the Head of Investigations, the Investigations Team Administrator plays a vital role in supporting the Investigations team’s daily operations. This involves managing various administrative and coordination tasks to ensure investigations are conducted efficiently and effectively. Key responsibilities include logging new cases, maintaining correspondence with stakeholders, scheduling Malpractice Committees, preparing evidence packs, monitoring team performance, and tracking expenses.

Location: This is a hybrid role, however travel to your local office may be occasional. Candidates have the ability to work from either our London, Manchester or Hellaby offices and must live within a commutable distance.

Key responsibilities

• Reviewing and logging new cases on Pearson systems and assigning them to relevant case officers for investigation.
• Drafting and sending email/letter correspondence to informants (‘whistle-blowers’), those accused of malpractice, centres, regulators, funding agencies, and other internal and external stakeholders as appropriate.
• Maintaining records and providing internal stakeholders with regular updates on individual and team performance against the established KPIs and SLAs.
• Maintaining records of expenditure for the team (overtime, expenses, travel costs, consultancy fees, etc.) and providing regular reports to internal stakeholders.
• Liaising with the pool of panel members to schedule external Malpractice Committees to determine the outcome of our most serious cases.
• Working with the responsible investigator to compile evidence packs for investigations referred to the Malpractice Committee for a final determination, ensuring packs are redacted in accordance with the Data Protection Act and Information Security requirements.
• Assisting the team in inviting stakeholders, booking rooms and refreshments, confirming agendas, etc.
• Supporting the Investigations team by receiving and making telephone calls with informants (‘whistle-blowers’), centres, regulators, funding agencies, and other internal and external stakeholders as appropriate.
• Providing administrative support to the Investigations team to help ensure investigations are conducted in a timely, effective, and compliant manner.
• Assisting the Head of Investigations and other stakeholders in monitoring the conduct of investigations.
• Producing accurate, comprehensive data and information to stakeholders.
• Communicating with internal and external stakeholders in a professional and accurate manner while providing great customer service.
• Assisting other teams in the Business Improvement and Regulation (BIR) division as necessary.

What we are looking for:

• Proven experience in an administrative role.
• Demonstrated ability to compile evidence packs and legal bundles.
• Proficient in researching and analysing data to derive informed conclusions.
• Strong organizational skills, with the ability to manage multiple high-priority tasks efficiently.
• Skilled in verbal and written communication with diverse external customers and stakeholders, including handling complex or sensitive matters.
• Capable of delivering quality results under tight deadlines.
• Familiarity with the education sector and its processes would be desirable but not essential.

Your Reward & Benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There are a range of options, too many to list here, but when you join our Pearson family you can look forward to:

• Starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us;
• A generous pension scheme where we match and double what you contribute;
• Maternity, paternity, and family care leave as well as flexible work policies;
• Stock/share purchase options;
• Healthcare and dental plans, and an employee well-being assistance program for you and your family to help balance work, family, and personal life;
• Cycle to Work Scheme, gym membership concessions in selected office locations, along with retail and leisure discounts.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 17625