Investigations Case Workflow Lead

Imperial Brands PLC; Bristol; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive compensation package

Bonus scheme

Opportunities for growth and learning

Job summary

A leading international FMCG company in Bristol is hiring an Investigations Case Workflow Lead. This role involves overseeing investigation cases, ensuring compliance and efficiency, and managing communication with stakeholders. The ideal candidate will excel in operational organization, possess strong project coordination skills, and maintain data integrity. Applicants should demonstrate high attention to detail and familiarity with investigations case management systems. Join us to make an impact in a dynamic environment focused on growth and innovation.

Qualifications

• Experience in case management and project coordination.
• Excellent verbal and written communication skills.
• High level of attention to detail and accuracy.
• Ability to handle sensitive/confidential information.
• Proficient with investigations case management systems and MS Office.

Responsibilities

• Oversee investigation cases from report logging to closure.
• Design and implement investigations workflow.
• Coordinate complex investigative logistics.
• Monitor case progression, investigator capacity, and assignments.
• Ensure consistent processes and high standards across teams.
• Support data integrity and auditable case management across global operations.

Skills

Operational organisational skills

Project coordination

Written communication

Attention to detail

Integrity and discretion

Proficiency with case management systems

Tools

MS Office tools

Document management platforms

Job description

Overview

The Investigations Case Workflow Lead delivers operational oversight, administrative management, and analytical support to the Global Investigations & Intelligence function. This role oversees investigation cases from logging initial reports through to closure, ensuring investigations are recorded and triaged appropriately via E&C, assigned to the right investigators, progressed within required timescales, conducted consistently and professionally, provides effective communication with key stakeholders and ensures investigations are closed with evidence‑based outcomes and assists with thematic reporting. They ensure the case management process is robust and auditable.

Working closely with Investigations Managers, the Head of Investigations & Intelligence, and the E&C team, the Investigations Case Workflow Lead helps ensure investigations are executed efficiently, ethically, and in compliance with internal procedures and legal obligations. The post holder plays a critical role in maintaining data integrity, evidence governance, and case management consistency across global operations.

Principle Accountabilities

• Identify thematic and emerging risks, patterns of misconduct, and operational trends across casework
• Lead coordination of complex investigative logistics, including interview planning, evidence‑gathering activities, and cross‑functional engagement
• Design, implement, and maintain the end‑to‑end investigations workflow, ensuring it is efficient, compliant, and aligned with regulatory and organisational requirements
• Monitor case progression, investigator capacity, and case assignments, proactively identifying risks, delays, and priority investigations
• Map current‑state and future‑state processes, identifying bottlenecks, inefficiencies, and opportunities for improvement
• Ensure adoption of consistent processes and high standards of case handling across all investigators and teams

Skills and Experience Required

Essential

• Strong operational organisational skills with experience in case management, project coordination, and operating in a regulated environment
• Excellent written and verbal communication skills
• High level of attention to detail and ability to maintain accurate documentation
• Demonstrated integrity, discretion, and ability to handle sensitive/confidential information
• Proven proficiency with investigations case management systems, document management platforms, and MS Office tools
• Ability to work within structured processes and meet deadlines across multiple concurrent cases

Desirable

• Familiarity with OSINT tools or basic analytical techniques
• Experience working in a multinational or cross‑functional environment

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well as inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro‑divergence. We give fair and equal consideration to all our applicants. Please contact us at [e-mail] to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award‑winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.