Investigation Support Officer

Northumbria; Newcastle upon Tyne; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Leave entitlement 26 days + 8 bank hol

Car Lease Scheme

Pension scheme

Flexible working

Home working option

Cycle to work

Employee well-being

Job summary

Northumbria Police is seeking an Investigation Support Officer in Newcastle to join Team NP. You will support criminal investigations by handling evidence, liaising with victims and witnesses, and aiding officers throughout the process.

This is a permanent band 5 role based at Forth Banks Police Station, 2 x 37 hours per week, with a focus on upholding professional standards and delivering a high-quality service to communities.

Qualifications

• Experience supporting criminal investigations and evidence handling.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• Ability to work with victims and witnesses.

Responsibilities

• Manage and review CCTV and digital material for investigations.
• Prepare evidence for disclosure and court proceedings.
• Support prosecution case files by organising evidence.
• Undertake investigative administration and approvals.
• Build relationships with colleagues and external partners.

Job description

Salary: Band 5, £28,689 - £29,859 (Please note it is Northumbria Police policy to appoint at the beginning of the band)

Location: Forth Banks Police Station, Newcastle

Hours/Contract: 2 x 37 hours per week, permanent

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and fight crime. But it takes more than police officers alone to achieve this. That's where our 2,000-strong team of police staff and 200 volunteers make a difference.

As one of England's largest police forces, we offer a diverse range of departments and specialisms, creating endless opportunities to develop your career. From mentoring and coaching schemes to leadership programmes and online learning, we'll provide the support, training and time you need to achieve your ambitions.

As a Disability Confident Employer, we're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive.

Whether you're a member of staff or a volunteer, you'll have access to excellent health and wellbeing support, including year-round wellbeing initiatives, a 24/7 welfare support hotline and a leading approach to neurodiversity.

Above all, a career with Team NP is more than just a job. It's an opportunity to be part of something that truly matters.

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Newcastle Area Command as an Investigation Support Officer.

Join Northumbria Police as an Investigation Support Officer and play a vital role in helping to prevent and detect crime while safeguarding vulnerable people across our communities. Working as part of a dedicated investigation team, you will provide essential support to operational officers and staff, assisting with the gathering, development and management of evidence to support criminal investigations. Your work will contribute directly to achieving positive outcomes for victims and ensuring investigations are progressed efficiently and professionally.

In this rewarding role, you will undertake a range of directed enquiries and investigative tasks, supporting the investigation of criminal offences and other incidents. You will liaise with victims, witnesses and partner agencies, helping to deliver a high-quality service that places communities at the heart of everything we do. If you are organised, detail-focused and committed to making a difference, this is an excellent opportunity to develop your investigative skills while contributing to the safety and wellbeing of the people of Northumbria.

What you’ll do

• Manage, review and process CCTV, digital downloads, third-party material and other evidential exhibits to support criminal investigations.
• Prepare, redact and present evidential material in a format suitable for investigation, disclosure and court proceedings.
• Support the development of prosecution case files by gathering, collating and organising evidence in line with CPS and disclosure requirements.
• Undertake investigative administration, including preparing applications, authorities and orders to support enquiries and operational activity.
• Research and interrogate local and national information systems to identify intelligence, support offender-focused investigations and provide recommendations to investigating officers.
• Strong written and verbal communication skills, with the ability to build positive relationships, listen effectively and engage with colleagues, partners and stakeholders.
• Experience or knowledge of investigative processes and tools, including CCTV review, digital evidence and other information-gathering techniques.
• Excellent organisational and time management skills, with the ability to prioritise workloads, meet deadlines and maintain high professional standards.
• Effective problem-solving skills, able to analyse information, identify root causes and recommend appropriate actions to support investigations.
• A collaborative team player with an understanding of diverse communities, vulnerability and local policing issues, committed to delivering a professional and victim-focused service.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact Phil Guard, D/Inspector Criminal Investigation by email at [e-mail] or Sarah Robson, D/Chief Inspector Crime Performance and Intel by email at [e-mail]

What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working – option to work from home, your team zone, and spaces across the force
• Fantastic market‑leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes – local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on‑site, an employee advice service for the times you need that additional support
• Access to gyms in some stations
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

We are committed to creating a connected and agile workplace. For agile and home‑based roles, employees are expected to work from a Force site at least once a week, with two days recommended. Hiring managers can discuss arrangements at interview. This approach supports collaboration, wellbeing and strong working relationships.

Just so you know

Candidates with priority status will be given precedence for this role over other applicants.

Our application form will help us understand how your work, education and life experience has prepared you for the role of an Investigation Support Officer with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face‑to‑face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum and a Disability Confident Leader. We are committed to offering an interview to disabled applicants who meet the essential criteria for the role. Where application volumes are exceptionally high, we may prioritise those who most closely meet the criteria, applying the same fair approach to all candidates.

If you have a disability, we can make reasonable adjustments to support you throughout the recruitment process. Please contact [e-mail] as early as possible so we can discuss your requirements.

Use of AI in Applications: AI tools may be used to support your application; however, all information provided must be an accurate reflection of your own skills, experience and qualifications. We encourage genuine responses that demonstrate your suitability for the role.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

These are permanent roles subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

Internal applicants should normally have completed six months in their current role. Where this requirement is not met, approval must be sought through the Careers mailbox and will be considered by the relevant policy/process owner.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.