Inventory Operative

Serco; Leicester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Pension scheme

Internal courses and qualifications

Employee Assistance Programme

Wellbeing initiatives

Discounts and employee networks

Job summary

Serco is hiring an Inventory Operative to support the safe transport of passengers and goods across the East Midlands, West Midlands, and East of England. You will drive company vehicles, assemble items, plan routes, and maintain accurate records to ensure timely deliveries.

Applicants should have driving or customer service experience, a full UK driving licence, and strong communication skills. The role offers a permanent contract, 37.5 hours, and a generous benefits package with training

Qualifications

• Experience in a driving or customer service role.
• Full UK Category B driving licence.
• Strong communication and relationship-building skills.
• Proficient with Microsoft Excel, Word, and Outlook.

Responsibilities

• Safely drive company vehicles in line with legislation, company policies, and operational procedures.
• Transport and assemble household furniture, appliances, and other items as required.
• Plan delivery routes and complete deliveries on time.
• Return unused or damaged stock to the warehouse.
• Carry out daily vehicle inspections, report defects, and arrange servicing and MOT requirements where necessary.
• Provide good customer service at delivery locations.
• Follow road, workplace, and health & safety regulations.
• Complete accurate documentation and use internal IT systems for administration and journey reporting.
• Communicate effectively with operational teams, stakeholders, and external agencies to support service delivery.

Skills

Driving experience

Customer service

Communication skills

Microsoft Excel

Tools

Microsoft Word

Outlook

Job description

Location: Leicester, LE3 1TH (base location) covering East Midlands, West Midlands, East of England

Salary: £27,750 plus excellent benefits

Schedule: Permanent, 37.5 hours per week, Monday to Friday, 8am to 4pm

Ready to impact a better future?

As an Inventory Operative in our AASC Inventory Team, you'll help ensure the safe and reliable transportation of passengers, household goods, and essential items across the East Midlands, West Midlands, and East of England. Your work has purpose, supporting people who rely on vital services while helping us deliver a positive impact on communities.

Working across the region, you'll play a key role in maintaining trust, care, and safety in every journey. From supporting passengers and their families to ensuring vehicles remain compliant and roadworthy, you'll help create impactful solutions that keep services running smoothly while contributing to a better future.

What You’ll Do As An Inventory Operative

• Safely drive company vehicles in line with legislation, company policies, and operational procedures.
• Transport and assemble household furniture, appliances, and other items as required.
• Planning delivery routes and completing deliveries on time.
• Returning unused or damaged stock to the warehouse
• Carry out daily vehicle inspections, report defects, and arrange servicing and MOT requirements where necessary.
• Providing good customer service at delivery locations.
• Follow road, workplace, and health & safety regulations.
• Complete accurate documentation and use internal IT systems for administration and journey reporting.
• Communicate effectively with operational teams, stakeholders, and external agencies to support service delivery.

Does this sound like you?

• Experience in a driving or customer service role
• Strong communication skills with the ability to build positive working relationships.
• Able to prioritise workloads, solve problems, and make sound decisions in challenging situations.
• Organised, dependable, and committed to delivering excellent service with integrity and care.
• Comfortable using Microsoft Excel, Word, Outlook, and other digital tools.
• Full UK Category B driving licence.
• Good understanding of UK driving regulations and road safety requirements.

What We Offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards, and a Basic DBS check which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).