Inventory Management Solutions Specialist

Roche; Burgess Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading healthcare company as an Inventory Management Solutions Specialist. This field-based role involves implementing inventory solutions, training stakeholders, and enhancing customer satisfaction. Ideal candidates will have a degree in a technical field and experience with inventory systems.

Qualifications

• Experience with inventory management systems and stakeholder management.
• Strong communication and presentation skills.
• Ability to work independently and collaboratively.

Responsibilities

• Implement Optimal Inventory solutions at customer sites.
• Conduct training and provide post-implementation support.
• Analyze data to improve inventory management utilization.

Skills

Stakeholder Management

Customer Satisfaction

Project Management

Analytical Skills

Communication

Education

Degree in Technical/Scientific Field

Tools

CRM Systems

ERP Systems

Lucidcharts

Tableau

Google Suite

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Inventory Management Solutions (IMS) Specialist will play a crucial role in implementing the Optimal Inventory solution at customer sites across the UK and Ireland. This is a field-based position requiring a proactive individual dedicated to showcasing the benefits of the solution, providing exceptional on-site support during implementation, and ensuring customers are fully trained to utilise the system effectively.

You’ll be managing multiple customer implementations, collaborating with stakeholders, conducting stock takes, delivering training, and providing post-implementation support. You’ll also analyse data to drive improvements and foster strong relationships with customers and various internal teams.

As a member of the Roche Diagnostics UK - Supply Chain Customer Collaboration Team, you will work closely with customer teams to integrate IMS replenishment processes, provide actionable feedback to improve system utilisation, and contribute to tender responses with your expertise. This role offers the opportunity to make a tangible impact on customer satisfaction and operational efficiency, requiring a blend of technical skills, project management abilities, and a customer-centric approach. You will also contribute to improving services, reducing costs and promoting data-driven decisions.

Key Responsibilities:

• Execute on-site implementations of the Optimall Inventory solution, adhering to project plans and ensuring clear communication.

• Collaborate with stakeholders to establish implementation prerequisites, including material master data, IT authorisations, and hardware.

• Oversee the installation and functionality of hardware components and verify accurate data uploads.

• Conduct stock takes to accurately populate initial inventory levels.

• Deliver comprehensive training to Local Administrators and provide post-implementation support (hypercare).

• Provide ongoing customer support, addressing escalations from the Customer Operations Team.

• Analyse data to provide feedback and identify opportunities for improved IMS utilisation.

• Partner with Customer Collaboration Specialists to integrate IMS processes.

• Contribute to tender responses with IMS and inventory management expertise.

• Utilise project management tools for record keeping and implementation.

Your Profile:

• You have a degree (or equivalent) in a technical/scientific field, ideally with an interest in IT or inventory systems.

• You have previous experience working with an inventory management system and strong stakeholder management skills with the ability to influence internal and external stakeholders.

• Experience working in NHS organisations/departments (pathology, pharmacy or procurement) is desirable.

• You possess project management and change management experience, with the ability to deliver technical solutions into operational environments.

• You are comfortable with CRM and ERP systems and have experience planning and delivering group and personal training.

• You demonstrate a strong commitment to customer satisfaction, placing their needs at the forefront of decision-making.

• You possess excellent communication and presentation skills across various methods, tailoring the approach to the audience and situation.

• You have the ability to build strong working relationships across diverse teams, work independently and collaboratively, and adapt to change.

• You are analytical, organised, and proficient in various software and tools (e.g., Lucidcharts, Tableau, Google Suite).

• You are fluent in English, both written and verbal, and hold a full UK/EU driving license You are proactive, able to prioritise, and comfortable escalating issues when necessary.

• You demonstrate integrity, courage, passion, strategic agility and make informed business decisions.

• This role is field based within the United Kingdom.

We look forward to receiving your application and welcome you to our team!

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.