Inventory & Delivery Driver - Route Planning

Serco Group Plc; West Bromwich; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days' holiday plus bank holidays

Pension scheme with employer matching

Flexible and hybrid working where poss

Training and development opportunities

Employee assistance programme

Job summary

Serco Group Plc is seeking an Inventory Operative to support the AASC Inventory Team across the East Midlands, West Midlands and East of England. You will drive company vehicles, transport and assemble items, plan delivery routes, and maintain accurate records to ensure reliable services.

The role emphasises safety, compliance and customer service. Responsibilities include daily vehicle inspections, reporting defects, and using IT systems for reporting.

Qualifications

• Full UK Category B driving licence.
• Experience in a driving or customer service role.
• Strong communication skills and ability to build positive relationships.
• Able to prioritise workloads, solve problems and make sound decisions in challenging situations.
• Comfortable using Microsoft Excel, Word and Outlook.
• Good understanding of UK driving regulations and road safety requirements.

Responsibilities

• Safely drive company vehicles in line with legislation, company policies, and operational procedures.
• Transport and assemble household furniture, appliances, and other items as required.
• Plan delivery routes and complete deliveries on time.
• Return unused or damaged stock to the warehouse.
• Carry out daily vehicle inspections, report defects, and arrange servicing and MOT requirements where necessary.
• Provide good customer service at delivery locations.
• Follow road, workplace, and health & safety regulations.
• Complete accurate documentation and use internal IT systems for administration and journey reporting.
• Communicate effectively with operational teams, stakeholders, and external agencies to support service delivery.

Skills

Driving experience

Customer service

Communication

Organised

Problem solving

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Serco Group Plc is seeking an Inventory Operative to support the AASC Inventory Team across the East Midlands, West Midlands and East of England. You will drive company vehicles, transport and assemble items, plan delivery routes, and maintain accurate records to ensure reliable services.

The role emphasises safety, compliance and customer service. Responsibilities include daily vehicle inspections, reporting defects, and using IT systems for reporting.